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Arvida Ilam

Rest Home · Upper Riccarton, Christchurch

What your customers see when they look for you, and where that puts you among 96 Christchurch retirement villages.

ReportLocal marketing report
Checked12 October 2026
Your marketChristchurch retirement villages · 96 businesses
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Executive summaryExclusive Marketbase business report

Arvida Ilam

Rest Home · Upper Riccarton, Christchurch

Where you stand#60of 96 retirement villages
Overall health3.8/10across the eight areas

Going well

02Reviews8.607Google search and traffic7.4

Where we can help

03Map positions4.301Google listing3.805Facebook page2.908Opening hours2.804Listings and social2.306Your website-
How AI describes youMarketbase business report

What AI tells people about you

Arvida Ilam is a retirement village and care community at 28 Ilam Road, Upper Riccarton, Christchurch. It provides 65+ assisted living, serviced apartments, rest home and hospital-level care, and specialised dementia services. The community emphasises person-centred and personalised care within a central Christchurch location.

Arvida Ilam is a retirement village and care community located at 28 Ilam Road, Upper Riccarton in Christchurch. It presents itself as an Arvida Living Well Community serving people aged 65 and over and offers a residential setting in central Christchurch.

The community provides a range of services including assisted living and serviced apartments, personalised care, rest home and hospital-level care, and specialised dementia care. These services are described on the community materials and are aimed at meeting different levels of need within the same site.

Customers and family members commonly mention friendly and patient staff, with reviews noting staff responsiveness and an ability to follow family guidance, particularly with residents who have communication needs following events such as a stroke. Other recurring themes in feedback include clean, tidy and well organised premises and positive first impressions from visitors.

As a centrally located Christchurch retirement village, Arvida Ilam combines a range of clinical care options with a focus on person-centred, personalised support. The mix of assisted living, rest home, hospital-level and dementia care on one site is a practical feature for households seeking continuity of care in Upper Riccarton.

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01Google listingMarketbase business report

Your Google listing

Arvida Ilam's Google Business Listing shows basic setup with a low overall health score. The strongest finding is that key contact details and location are correctly listed and verified, including a title, phone, website, and full address. The listing has room to improve on status and descriptive content to boost visibility and trust.

Strengths

  • ✓
    Open statusYour listing shows the business as trading, so customers see accurate availability and Google treats the listing as live.
  • ✓
    ClaimedYour listing is claimed, so you control what it says, you can reply to reviews, and edits suggested by the public come to you first.
  • ✓
    NameYour business name is showing on the listing, so a customer searching for you by name finds you, and everything else on the listing hangs off it.

Top three opportunities

  • 1
    Description lengthYour description is far shorter than what most businesses here have written, which means a customer comparing listings gets a line from you and three paragraphs from the business beside you.
  • 2
    Photos on the listingThere are more pictures on most listings around you than on yours, so a customer flicking between them gets a fuller look at the businesses either side of you.
  • 3
    Category fitYour category set covers less of this market than half the field, so there are jobs being searched for near you that your listing is not eligible to appear in.
11 checks on your Google listing. You're seeing 6 of them.
3.8Room to grow
What customers seeWhere you rank
9:41
Tiles © Esri
Arvida Ilam
2
Arvida Ilam✓✓
4.7 ★★★★★ (35)
Rest Home · Upper Riccarton3
DirectionsCall Website
OverviewReviewsPhotosAbout
From the business

An Arvida Living Well Community. 65+ assisted living, rest home, hospital-level and dementia care in central Christchurch.

1
Google listingChristchurch retirement villages · 96 businesses
You are #60 for your Google listing
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Google SearchGoogle MapsBusiness Profile
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02ReviewsMarketbase business report

Your reviews

Arvida Ilam shows a very healthy Google review profile with a health score of 8.6 out of 10, indicating strong customer satisfaction and solid engagement levels. The strongest finding is the top 10% rating confidence, reflecting high satisfaction. A key area to improve is responding to reviews, which would build trust and signal active customer care to clients and potential residents.

Strengths

  • ✓
    Review confidenceRating and volume together put you at the head of this market: well rated, with enough reviews behind it that a customer takes the number seriously.

Top three opportunities

  • 1
    Response rateNone of your reviews have a reply, which means a customer reading them sees your happiest and your angriest customers with nothing from you in between.
  • 2
    Star ratingYour rating is higher than most of this market, and it is the first thing a customer reads about you.
  • 3
    Review countYou hold more reviews than most of this market - depth buyers read as proof.
4 checks on your reviews. You're seeing all of them.
8.6Strong
What customers seeWhere you rank
9:41
Arvida Ilam
OverviewReviewsPhotosAbout
4.7★★★★★35 reviews 3
5
4
3
2
12
friendly staff 4
✓How far your rating and your review count together can be trusted
Google reviewsChristchurch retirement villages · 96 businesses
You are #14 for your Google reviews
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Google reviewsBusiness Profile
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03Map positionsMarketbase business report

Where you show up on the map

Arvida Ilam shows a healthy level of visibility in Google Maps for its key Iam-related terms, with an overall health score of 4.4 out of 10. The business ranks highly for several important keywords such as assisted living facility in ilam and retirement community in ilam, indicating solid relevance in the target area and strong local intent.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top two opportunities

  • 1
    Maps visibility across the city groupYou turn up across fewer of the surrounding suburbs than half the businesses here, so someone two suburbs over searching for your service is shown your competitors and never sees your name.
  • 2
    Maps visibility in your own suburbYou show up in local Maps searches less often than half your suburb, so on a search from nearby you sit below businesses a customer would otherwise treat as equal.
2 checks on your map positions. You're seeing both.
4.3Room to grow
What customers seeWhere you rank
9:41
1234Tiles © Esri
retirement home
1Top three for "retirement home" in 2 suburbs, seen in 10
1
Elms Court Village4.7 ★ (27) · Rest Home
2
Elms Court Gardens4.2 ★ (46) · Rest Home
3
Arvida Ilam24.7 ★ (35) · Rest Home
4
Bupa Parkstone Care Home Ilam4.3 ★ (24) · Rest Home
Map positionsChristchurch retirement villages · 96 businesses
You are #55 for map positions
See how to fix both →
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Google Maps
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04Listings and socialMarketbase business report

Where customers find you

Arvida Ilam shows very low overall health in Citations & Social Presence with a score of 0.5/10. The strongest current gaps are missing active profiles on Facebook, Instagram, TikTok and LinkedIn, plus no Neighbourly Directory listing. Priorities should focus on establishing a presence across these platforms to improve trust signals and local visibility among customers and potential residents or their families.

Strengths

  • ✓
    Healthpoint ListingWe can see your Healthpoint Listing listing (https://healthpoint.co.nz/arvida-ilam) found via: Google search results.
  • ✓
    The Community VenueWe can see your The Community Venue listing (https://thecommunity.co.nz/elegant-arvida-ilam-retirement-home-in-christchurch) found via: Google search results.
  • ✓
    Healthpages ListingWe can see your Healthpages Listing listing (https://healthpages.co.nz/retirement-villages-ilam-lifecare) found via: Google search results.

Top three opportunities

  • 1
    Having a Facebook page at allWe could not find an active Facebook Profile page for your business, so anyone who goes there to check your hours, read your posts or send a message lands on nothing.
  • 2
    Instagram ProfileWe could not find an active Instagram Profile profile for your business, so a customer who looks for you there finds nothing.
  • 3
    Tiktok ProfileWe could not find an active TikTok account for your business, so anyone who looks for you there finds nothing.
20 checks on your listings and social. You're seeing 6 of them.
2.3Room to grow
What customers seeWhere you rank
9:41
Garvida ilam upper riccarton
AllImagesMapsNews
Healthpointarvida-ilamArvida Ilam | Healthpoint✓
Healthpagesretirement-villages-ilam-lifecareArvida Ilam | Healthpages✓
The Community Venueelegant-arvida-ilam-retirement-home-in-christchurchArvida Ilam | The Community Venue✓
Eldernet Providerilam-retirement-care-arvidaArvida Ilam | Eldernet Provider
Village Guideilam-arvidaArvida Ilam | Village Guide
Aged AdvisorIlam-Retirement-Village-Arvida-upper-riccarton-ChristchurchArvida Ilam | Aged Advisor
FacebookNo account found1
InstagramNo account found2
TiktokNo account found3
Listings and socialChristchurch retirement villages · 96 businesses
You are #74 for listings and social
See how to fix all 3 →
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GoogleFacebookInstagramTikTokHealthpointHealthpagesThe Community VenueYour website
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05Facebook pageMarketbase business report

Your Facebook page

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top opportunity

  • 1
    Facebook pageCriticalWe could not find an active Facebook Profile page for your business, so anyone who goes there to check your hours, read your posts or send a message lands on nothing. Shown at a typical score for this market.
9 checks on your Facebook page. You're seeing 1 of them.
2.9Room to grow
What customers seeWhere you rank
9:41
facebook
arvida ilam upper riccarton
We didn't find any resultsMake sure everything is spelled correctly or try different keywords.1
Facebook pageChristchurch retirement villages · 96 businesses
You are #68 for your Facebook page
See how to fix it →
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Facebook
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06Your websiteMarketbase business report

Your website

Arvida Ilam's on-page health is 7.5 out of 10, indicating solid technical foundations with some room for optimisation. Key strengths include a valid favicon, secure HTTPS resources, adequate page content, a strong title tag, and a compact page size. Immediate focus should be on fine-tuning meta tags and avoiding frames to support better crawlability and user experience.

Strengths

  • ✓
    Domain HealthYour site answers cleanly over a secure connection, so a customer clicking through from Google lands where they expect with nothing in the way.
  • ✓
    FaviconThe tab your site opens in carries your own icon, so a customer with a dozen tabs going can find their way back to you by sight.
  • ✓
    Page file sizeYour home page is light enough to open quickly on a phone with a weak signal, which is where most people meet a local business for the first time.

Top three opportunities

  • 1
    Separate sites linking to youNo separate website links to yours.
  • 2
    The shape of your link profileNo links to your site were found, so there is no shape to read yet.
  • 3
    Pages linking to youVery few individual pages anywhere on the web link to yours, so there is almost nothing for search engines to follow back to you.
23 checks on your website. You're seeing 6 of them.
-Room to grow
What customers seeWhere you rank
9:41
⚠arvida.co.nz✓
✓Favicon
✓Page file size
1Separate sites linking to you
2The shape of your link profile
3Pages linking to you
Your websiteChristchurch retirement villages · 96 businesses
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Your websiteGoogle Search
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07Google search and trafficMarketbase business report

How people find you on Google

Arvida Ilam shows an above-average health score for website traffic activity, with solid paid and organic performance in the local market. The strongest point is paid SERP coverage, ranking high locally. A key takeaway is that organic and paid activity are performing well, but ongoing optimisation in content and channels will help push performance further.

Strengths

  • ✓
    Search terms you advertise onYour ads cover more search terms than almost any business in this market.

Top three opportunities

  • 1
    What that traffic is worthThe search visitors reaching your site are worth more than half the businesses here, so a real share of your enquiries cost nothing to acquire.
  • 2
    Monthly search visitsYour site draws more visitors from search than half the businesses here, so a steady share of enquiries arrive without you paying.
  • 3
    Search terms you rank forYour site appears for more search terms than half the businesses here, so there are plenty of routes into it.
6 checks on your search and traffic. You're seeing 4 of them.
7.4Good
What customers seeWhere you rank
9:41
Gretirement village upper riccarton
AllMapsImagesShopping
www.villageguide.co.nzUpper Riccarton - Retirement Villages Christchurch
elmscourt.co.nzUpper Riccarton Village
www.arvida.co.nzIlam - Retirement Villages in New Zealand

28 Ilam Road, Upper Riccarton, Canterbury Get directions Village enquiries: 03 348 5305 Sales enquiries: 03 662 9611

3
www.bupa.co.nzParkstone Retirement Village | Christchurch
21About 12,608 visits a month from search, across 1,170 searches
Google search and trafficChristchurch retirement villages · 96 businesses
You are #26 for Google search and traffic
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Google SearchGoogle Maps
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08Opening hoursMarketbase business report

Your hours against demand

Arvida Ilam has no published opening hours, so specific hour-by-hour alignment with Christchurch demand cannot be measured. The absence of hours makes it impossible to highlight where opening times match peak searches, where they miss popular windows, or where the community may be open during low-demand periods. Adding accurate hours is the priority to unlock actionable timing recommendations.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top opportunity

  • 1
    Hours aligned with demandWe could not measure your hours against local demand, which almost always means your listing shows no opening hours at all.
1 check on your opening hours. You're seeing it.
2.8Room to grow
What customers seeWhere you rank
9:41
Arvida Ilam
OverviewReviewsPhotosAbout
Hours
No opening hours listed1
Popular times Wednesday · Upper Riccarton
12a1a2a3a4a5a6a7a8a9a10a11a12p1p2p3p4p5p6p7p8p9p10p11p
When people nearby look - and nobody can tell if you are open
Opening hoursChristchurch retirement villages · 96 businesses
You are #69 for opening hours
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Your listed hoursWhen people search
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The next step

Your top opportunities, in one place.

These are your top 19 opportunities, from the 76 checks we run on every business. Tick any of them to see where it takes you.

01Google listing3 opportunities

02Reviews3 opportunities

03Map positions2 opportunities

04Listings and social3 opportunities

05Facebook page1 opportunity

06Your website3 opportunities

07Google search and traffic3 opportunities

08Opening hours1 opportunity

Where you'd stand#60of 96 Christchurch retirement villages
9:41
Christchurch retirement villagesOverall · 96 businesses
You are #60 overall
Open my free 7 days →
The how for every one of these, and everything else we found, in the order that moves you fastest.
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