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BNZ Onehunga Mall

Bank · Onehunga, Central Auckland

What your customers see when they look for you, and where that puts you among 106 Central Auckland finance businesses.

ReportLocal marketing report
Checked12 October 2026
Your marketCentral Auckland personal & business finance · 106 businesses
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Executive summaryExclusive Marketbase business report

BNZ Onehunga Mall

Bank · Onehunga, Central Auckland

Where you stand#91of 106 finance businesses
Overall health1.4/10across the eight areas

What you have

01Open statusYour listing shows the business as trading, so customers see accurate availability and Google treats the listing as live.01ClaimedYour listing is claimed, so you control what it says, you can reply to reviews, and edits suggested by the public come to you first.01NameYour business name is showing on the listing, so a customer searching for you by name finds you, and everything else on the listing hangs off it.

Where we can help

01Google listing3.105Facebook page3.002Reviews2.404Listings and social1.308Opening hours1.003Map positions0.907Google search and traffic0.006Your website-
How AI describes youMarketbase business report

What AI tells people about you

BNZ Onehunga Mall is a Bank of New Zealand branch in Onehunga, Auckland, providing personal and business banking services. The branch offers bank accounts, personal loans, credit cards, home loans, insurance and business advice. Customers report helpful, patient staff who assist with online banking and account issues, while others note occasional long waits and identity-verification difficulties.

BNZ Onehunga Mall is a Bank of New Zealand branch located in the Onehunga suburb of Auckland. The branch provides everyday banking services to retail and business customers in the local area.

Services include bank accounts, personal loans, credit cards, home loans and insurance. The branch also provides business finance options and financial advice, supporting local businesses with lending and practical guidance.

Customer feedback highlights staff who take time to help with online banking problems and account access, noting patience and personalised assistance. Several reviews praise individual advisers for resolving issues, while other comments point to inconsistent experiences, including long queues and delays.

Locally, BNZ Onehunga Mall presents a full-service bank branch offering both personal and business products alongside front-line customer support. It is distinguished by staff members who are frequently described as patient and helpful, balanced by customer reports of service delays and identity-verification challenges that some clients have experienced.

ChatGPTGeminiGooglePerplexityClaude
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01Google listingMarketbase business report

Your Google listing

BNZ Onehunga Mall's Google Business Listing shows a below-average health score of 3.1/10, signalling significant room for improvement. Strengths include a claimed listing, a live Open-for-Business status, and a linked website plus a visible phone number, which support basic visibility and customer contact.

Strengths

  • ✓
    Open statusYour listing shows the business as trading, so customers see accurate availability and Google treats the listing as live.
  • ✓
    ClaimedYour listing is claimed, so you control what it says, you can reply to reviews, and edits suggested by the public come to you first.
  • ✓
    NameYour business name is showing on the listing, so a customer searching for you by name finds you, and everything else on the listing hangs off it.

Top three opportunities

  • 1
    LogoYour listing has no logo, so in a list of local results yours is the one with a blank space where every competitor has a mark.
  • 2
    Photos on the listingYou have fewer photos than nearly every business here, so a customer comparing you against them builds a picture of their work and guesses at yours.
  • 3
    Description lengthYour description gives a reader more than most listings here do, so a customer choosing between three of you gets more of your case than of theirs.
11 checks on your Google listing. You're seeing 6 of them.
3.1Room to grow
What customers seeWhere you rank
9:41
Tiles © Esri
BNZ Onehunga Mall
2
BNZ Onehunga Mall✓✓
3.6 ★★★★★ (18)
Bank · Onehunga
Open 5 days ✓
DirectionsCall Website
OverviewReviewsPhotosAbout
From the business

Bank of New Zealand are one of New Zealand's largest banks, offering a range of personal & business finance options to people across New Zealand. We offer a range of services including bank accounts, personal loans, credit cards, home loans & insurance in addition to providing comprehensive business advice and financial support. We work closely with our clients and businesses to help them manage their finances, so they can focus on the things that matter most to them. For more information about the range of services we offer, visit your nearest BNZ branch today

3
Google listingCentral Auckland personal & business finance · 106 businesses
You are #73 for your Google listing
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Google SearchGoogle MapsBusiness Profile
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02ReviewsMarketbase business report

Your reviews

BNZ Onehunga Mall shows a low health score on Google reviews (2.4/10), with limited review volume and minimal owner responses. Key opportunities are to boost review volume and respond to existing reviews, improve star rating, and grow total review count to enhance credibility for potential customers.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    Review confidenceRating and review volume together sit well behind this market, which means a customer comparing you has both halves of the picture reading thin.
  • 2
    Response rateNone of your reviews have a reply, which means a customer reading them sees your happiest and your angriest customers with nothing from you in between.
  • 3
    Star ratingYour rating sits well below what customers here are used to seeing, and it is the first number they compare when two businesses look otherwise equal.
4 checks on your reviews. You're seeing 3 of them.
2.4Room to grow
What customers seeWhere you rank
9:41
BNZ Onehunga Mall
OverviewReviewsPhotosAbout
3.6★★★★★18 reviews
5
4
3
2
13
1How far your rating and your review count together can be trusted
Google reviewsCentral Auckland personal & business finance · 106 businesses
You are #81 for your Google reviews
See how to fix all 3 →
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Google reviewsBusiness Profile
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03Map positionsMarketbase business report

Where you show up on the map

BNZ Onehunga Mall shows very low overall health in Google Maps search visibility (0.9/10). The business ranks on a few maps queries in the surrounding suburbs, but far from most competitors, indicating limited exposure. The top opportunity is growing reviews, since customer feedback broadens visibility quickly, followed by testing local search for the main service from near the premises.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top two opportunities

  • 1
    Maps visibility across the city groupYou appear in a handful of Maps searches across the suburbs around you, far fewer than most businesses here.
  • 2
    Maps visibility in your own suburbYou show up in local Maps searches, but below most businesses in your suburb, so a customer looking from a nearby street is shown someone else first.
2 checks on your map positions. You're seeing both.
0.9Room to grow
What customers seeWhere you rank
9:41
1234Tiles © Esri
loan agency
1Seen in 1 search across Central Auckland, top three in none
1
Cash Traders4.0 ★ (10) · Bank
2
Cash Express4.1 ★ (18) · Bank
3
All Loans4.2 ★ (5) · Bank
4
Instant Finance NZ Limited2.4 ★ (7) · Bank
↓
BNZ Onehunga Mall2Further down, below the first results
Map positionsCentral Auckland personal & business finance · 106 businesses
You are #97 for map positions
See how to fix both →
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Google Maps
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04Listings and socialMarketbase business report

Where customers find you

BNZ Onehunga Mall shows a very low health score in social presence, highlighting substantial gaps in active profiles on major platforms. The most important findings are the absence of active Facebook, Instagram, LinkedIn, Yellow Directory, and LinkedIn Company listings, which limits discoverability and customer engagement.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    Having a Facebook page at allWe could not find an active Facebook Profile page for your business, so anyone who goes there to check your hours, read your posts or send a message lands on nothing.
  • 2
    Instagram ProfileWe could not find an active Instagram Profile profile for your business, so a customer who looks for you there finds nothing.
  • 3
    Yellow ProfileWe could not find an active Yellow Profile listing for your business, which means anyone checking you there finds nothing and moves on to whoever is listed.
5 checks on your listings and social. You're seeing 3 of them.
1.3Room to grow
What customers seeWhere you rank
9:41
Gbnz onehunga mall onehunga
AllImagesMapsNews
Yelpbank-of-new-zealand-onehunga-aucklandBNZ Onehunga Mall | Yelp
FacebookNo account found1
InstagramNo account found2
YellowNo listing found3
LinkedInNo listing found
Listings and socialCentral Auckland personal & business finance · 106 businesses
You are #92 for listings and social
See how to fix all 3 →
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GoogleFacebookInstagramTikTokYelpYour website
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05Facebook pageMarketbase business report

Your Facebook page

BNZ Onehunga Mall has no findable Facebook page. Customers often use Facebook to confirm a business is real, check recent activity and send quick messages; without a page a customer can find nobody to ring, nothing that says what the branch does, and links may send them to someone else. In this market 79 of 106 local businesses have a page we can find.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top opportunity

  • 1
    Facebook pageCriticalWe could not find an active Facebook Profile page for your business, so anyone who goes there to check your hours, read your posts or send a message lands on nothing. Shown at a typical score for this market.
9 checks on your Facebook page. You're seeing 1 of them.
3.0Room to grow
What customers seeWhere you rank
9:41
facebook
bnz onehunga mall onehunga
We didn't find any resultsMake sure everything is spelled correctly or try different keywords.1
Facebook pageCentral Auckland personal & business finance · 106 businesses
You are #75 for your Facebook page
See how to fix it →
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Facebook
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06Your websiteMarketbase business report

Your website

Strengths

  • ✓
    Domain UniquenessYour web address is yours alone, so everything your site earns - links, mentions, search standing - accumulates under your name and stays with the business.

Top three opportunities

  • 1
    On-page scoreYour home page did not return anything we can measure, and a page that will not answer a scanner is usually the same page that keeps a customer waiting.
  • 2
    Separate sites linking to youNo separate website links to yours.
  • 3
    Meta descriptionYour pages carry no summary line of your own, so the two lines under your name in search results are whatever Google decides best fits the search.
23 checks on your website. You're seeing 4 of them.
-Room to grow
What customers seeWhere you rank
9:41
🔒bnz.co.nz✓
1On-page score
2Separate sites linking to you
3Meta description
Your websiteCentral Auckland personal & business finance · 106 businesses
See how to fix all 3 →
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Your websiteGoogle Search
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07Google search and trafficMarketbase business report

How people find you on Google

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    What that traffic is worthSearch is delivering you nothing you would otherwise have to pay for.
  • 2
    Monthly search visitsYour site draws no measurable visitors from search, so the only people reaching it are ones you sent yourself.
  • 3
    Search terms you rank forYour site does not appear in search results for any terms we can measure, so nobody is finding it by searching for what you do.
6 checks on your search and traffic. You're seeing 3 of them.
0.0Room to grow
What customers seeWhere you rank
9:41
Gpersonal loans freemans bay
AllMapsImagesShopping
No ads from you on any search
instantfinance.co.nzInstant Finance: Fast Personal Loans NZ – 25 Branches ...
www.bnz.co.nzPersonal loans

Lending criteria apply. Non-residents who have permanent employment may be eligible to borrow up to $10,000. More about non-resident eligibility. Read more

3
www.financenow.co.nzMake it happen with a Personal Loan from Finance Now
Google search and trafficCentral Auckland personal & business finance · 106 businesses
You are #72 for Google search and traffic
See how to fix all 3 →
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Google SearchGoogle Maps
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08Opening hoursMarketbase business report

Your hours against demand

The hours are pointed away from demand, covering 50% of the week's customer traffic. Sunday 12pm to 4pm is closed and a customer meets a closed door. Open Sunday 12pm to 4pm so customers can be served.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top opportunity

  • 1
    Hours aligned with demandYour hours line up with demand worse than nearly every business here, which means a good share of your open time passes with nobody looking for what you do.
1 check on your opening hours. You're seeing it.
1.0Room to grow
What customers seeWhere you rank
9:41
BNZ Onehunga Mall
OverviewReviewsPhotosAbout
Hours 1
Monday9:30am-4pm
Tuesday9:30am-4pm
Wednesday9:30am-4pm
Thursday9:30am-4pm
Friday9:30am-4pm
SaturdayClosed
SundayClosed
Opening hoursCentral Auckland personal & business finance · 106 businesses
You are #96 for opening hours
See how to fix it →
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Your listed hoursWhen people search
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The next step

Your top opportunities, in one place.

These are your top 19 opportunities, from the 61 checks we run on every business. Tick any of them to see where it takes you.

01Google listing3 opportunities

02Reviews3 opportunities

03Map positions2 opportunities

04Listings and social3 opportunities

05Facebook page1 opportunity

06Your website3 opportunities

07Google search and traffic3 opportunities

08Opening hours1 opportunity

Where you'd stand#91of 106 Central Auckland finance businesses
9:41
Central Auckland personal & business financeOverall · 106 businesses
You are #91 overall
Open my free 7 days →
The how for every one of these, and everything else we found, in the order that moves you fastest.
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