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Carlton Dental Care

Dentist · St Albans, Christchurch

What your customers see when they look for you, and where that puts you among 210 Christchurch dentists.

ReportLocal marketing report
Checked13 October 2026
Your marketChristchurch dentists · 210 businesses
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Executive summaryExclusive Marketbase business report

Carlton Dental Care

Dentist · St Albans, Christchurch

Where you stand#22of 210 dentists
Overall health9.0/10across the eight areas

Going well

02Reviews9.504Listings and social9.307Google search and traffic8.901Google listing8.005Facebook page6.2

Where we can help

08Opening hours5.503Map positions3.806Your website-
How AI describes youMarketbase business report

What AI tells people about you

Carlton Dental Care is a long-established dental practice in Merivale, Christchurch, operating from a purpose-built clinic on Papanui Road. Led by dentists Kelvin and Lydia Khoo, the practice provides general, cosmetic and restorative dentistry including implants, crowns, bridges, teeth whitening and sleep apnoea treatment. It offers same-day emergency appointments, free adolescent care for Year 9-18 and on-site parking.

Carlton Dental Care is a Christchurch dental practice located on Papanui Road in Merivale. Established in 1963, it now operates from a purpose-built clinic and is led by dentists Kelvin and Lydia Khoo. The practice presents itself as a family-focused clinic offering a broad range of dental services to the local community.

Services include general, cosmetic and restorative dentistry, dental implants, crowns and bridges, teeth whitening, and treatment for sleep apnoea and snoring. The practice also notes same-day emergency appointments are available daily and provides free dental care for adolescents in Year 9 to Year 18, with reduced rates for children under 13.

Customers describe a welcoming, professional environment where reception staff are friendly and appointments run with reasonable punctuality. Reviews highlight dentists Kelvin and Lydia for professional, empathetic care, including support for anxious patients. Many customers report clear advice on oral care and appreciate the practice's responsiveness for urgent problems.

Practical features noted by clients include on-site parking and a calm, unhurried approach to treatment. The mix of comprehensive dental services, daily emergency availability and specific support for young people shapes Carlton Dental Care's local offering in Merivale, Christchurch.

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01Google listingMarketbase business report

Your Google listing

Carlton Dental Care shows a healthy Google Business Listing with a score of 8.0 out of 10. It has solid basics in place, including a claimed profile, an active phone number and a website link, and clear opening status. The most important findings are strong listing ownership and clear contact details, plus ongoing listing description and photos performance that meet local benchmarks.

Strengths

  • ✓
    Open statusYour listing shows the business as trading, so customers see accurate availability and Google treats the listing as live.
  • ✓
    ClaimedYour listing is claimed, so you control what it says, you can reply to reviews, and edits suggested by the public come to you first.
  • ✓
    NameYour business name is showing on the listing, so a customer searching for you by name finds you, and everything else on the listing hangs off it.

Top three opportunities

  • 1
    Description lengthYour description gives a reader more than most listings here do, so a customer choosing between three of you gets more of your case than of theirs.
  • 2
    Category fitYour category set covers less of this market than half the field, so there are jobs being searched for near you that your listing is not eligible to appear in.
  • 3
    Photos on the listingYou have more photos on your listing than half the businesses here, so a customer arriving has enough to look at that they stay on it.
11 checks on your Google listing. You're seeing 6 of them.
8.0Strong
What customers seeWhere you rank
9:41
Tiles © Esri
Carlton Dental Care
3
Carlton Dental Care✓✓
4.8 ★★★★★ (134)
Dentist · St Albans2
Open 5 days ✓
DirectionsCall Website
OverviewReviewsPhotosAbout
From the business

Established in 1963, Carlton Dental Care is one of Christchurch's most established dental practices, now operating from a purpose-built clinic on Papanui Road, Merivale (2022). Led by dentists Kelvin and Lydia Khoo, we offer general, cosmetic and restorative dentistry, dental implants, teeth whitening, crowns and bridges, plus sleep apnoea and snoring treatment. Same-day emergency appointments available daily. Free dental care for adolescents Year 9 to 18, reduced rates for children under 13. On-site parking. Unhurried, empathetic care for anxious patients.

1
Google listingChristchurch dentists · 210 businesses
You are #42 for your Google listing
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02ReviewsMarketbase business report

Your reviews

Carlton Dental Care shows a very high Google review health score, indicating strong performance in ratings, review volume and customer engagement. The top takeaway is a solid Google star rating and a high review count, with good response rate and confidence. The practice should continue maintaining service quality to stay in the top tier.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    Star ratingYour rating sits ahead of half the businesses here, so the number is not pushing anyone away.
  • 2
    Response rateYou answer more of your reviews than the middle of this market, so a customer scrolling your page mostly finds you there.
  • 3
    Review confidenceRating and volume together put you ahead of most of this market, which means a customer sees a well-rated business with enough reviews behind it to be believed.
4 checks on your reviews. You're seeing 3 of them.
9.5Strong
What customers seeWhere you rank
9:41
Carlton Dental Care
OverviewReviewsPhotosAbout
4.8★★★★★134 reviews
5
4
3
2
11
emergency appointment 10friendly dentist 10emergency dental work 6tooth extraction 5welcoming team 5short notice appointments 3
3How far your rating and your review count together can be trusted
E
Esther V.★★★★★ · 5 days ago

Such a welcoming space at Carlton Dental Care. I have always found staff professional and warm. I really like my dentist Lydia. She makes me feel at ease, gives me good advice on how to keep my teeth and gums healthy. I don’t really like in...

Response from the owner2

Hi Esther, thankyou for your nice review. We are pleased that Lydia is able to put you at ease when it comes to treatment - we look forward to seeing you again soon

O
OLEG A.★★★★★ · 5 days ago

Simply the best experience I had with dentists. Really helpful and friendly receptionists and professional doctor. Huge thanks to dr. Kelvin Khoo!

Response from the owner

Hi Oleg, thankyou for the great review. We are pleased that we were able to help when you needed it.

Google reviewsChristchurch dentists · 210 businesses
You are #12 for your Google reviews
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Google reviewsBusiness Profile
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03Map positionsMarketbase business report

Where you show up on the map

Carlton Dental Care shows below-average performance on Google Maps, with an overall health score of 3.3 out of 10. The strongest results are in Merivale and nearby areas, where keywords like "dental clinic in merivale" and "dentist in merivale" rank highly (both around position 3). Opportunities focus on boosting overall maps visibility and strengthening borough-level presence.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top two opportunities

  • 1
    Maps visibility in your own suburbYou show up in local Maps searches, but below most businesses in your suburb, so a customer looking from a nearby street is shown someone else first.
  • 2
    Maps visibility across the city groupYou turn up across more of the surrounding suburbs than the middle of the field, so customers searching from outside your own patch are finding you.
2 checks on your map positions. You're seeing both.
3.8Room to grow
What customers seeWhere you rank
9:41
1234Tiles © Esri
emergency dental service
2Top three for "emergency dental service" in 1 suburb, seen in 41
1
Garden City Dental4.0 ★ (248) · Dentist
2
Pathway Dental4.9 ★ (292) · Dentist
3
Riccarton Dental Studio (Previously Stafford Dental Centre - Sockburn)4.9 ★ (596) · Dentist
4
Community Dental Clinic Christchurch Hospital3.2 ★ (27) · Dentist
↓
Carlton Dental Care1Further down, below the first results
Map positionsChristchurch dentists · 210 businesses
You are #130 for map positions
See how to fix both →
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Google Maps
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04Listings and socialMarketbase business report

Where customers find you

Carlton Dental Care shows a very high health score based on social presence and directory listings, with strong profiles on Facebook, Instagram and Neighbourly. The top findings highlight excellent Facebook and Instagram trust and activity, plus a Neighbourly listing that boosts local reach. Opportunities focus on expanding presence on TikTok, LinkedIn (profile and company), Yellow Directory and Neighbourly consistency.

Strengths

  • ✓
    Having a Facebook page at allWe found your Facebook Profile page, and the trail is strong enough that nobody would question it is yours - it is linked from something you own, or it dominates a search for your name.
  • ✓
    Instagram ProfileWe found your Instagram Profile page, and the trail between you and it is unambiguous - it is linked from something you own, or it dominates a search for your name.
  • ✓
    Neighbourly ProfileWe can see your Neighbourly Profile listing (https://www.neighbourly.co.nz/business/carlton-dental-care) found via: Google search results.

Top three opportunities

  • 1
    Tiktok ProfileWe could not find an active TikTok account for your business, so anyone who looks for you there finds nothing.
  • 2
    Yellow ProfileWe could not find an active Yellow Profile listing for your business, which means anyone checking you there finds nothing and moves on to whoever is listed.
  • 3
    LinkedIn CompanyWe could not find an active LinkedIn Company listing for your business, which means anyone checking you there finds nothing and moves on to whoever is listed.
15 checks on your listings and social. You're seeing 6 of them.
9.3Strong
What customers seeWhere you rank
9:41
Gcarlton dental care st albans
AllImagesMapsNews
Healthpointcarlton-dental-careCarlton Dental Care | Healthpoint
Instagramcarltondental.chchCarlton Dental Care | Instagram✓
Facebook100064896585330Carlton Dental Care | Facebook✓
Neighbourlycarlton-dental-careCarlton Dental Care | Neighbourly✓
TiktokNo account found1
YellowNo listing found2
LinkedInNo listing found3
Listings and socialChristchurch dentists · 210 businesses
You are #16 for listings and social
See how to fix all 3 →
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GoogleFacebookInstagramTikTokHealthpointNeighbourlyYellowYour website
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05Facebook pageMarketbase business report

Your Facebook page

Strengths

  • ✓
    Where your page link pointsThe link on your page goes to a domain that is yours, so a visitor who came for the photos leaves on your terms and the enquiry lands in your inbox rather than someone else's.
  • ✓
    A phone numberA phone number shows on your page, so the person who found you on Facebook before they found your website can ring straight from it.
  • ✓
    An email addressCustomers can see an email address on the page, which gives the one who wants a quote in writing a route that does not depend on anyone picking up the phone.

Top two opportunities

  • 1
    People following your pageFewer people follow your page than most in this market, which means a post reaches people who already know you rather than anyone still deciding.
  • 2
    A page address you choseYour page address is one Facebook generated rather than one you chose - your business name with a long number bolted on, or just the number.
7 checks on your Facebook page. You're seeing 5 of them.
6.2Good
What customers seeWhere you rank
9:41
facebook
people2
93 followers 1
FollowMessage
🌐 carltondental.co.nz✓
☎ +64 3-355 8020✓
PostsAboutPhotosReviews
Facebook pageChristchurch dentists · 210 businesses
You are #81 for your Facebook page
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Facebook
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06Your websiteMarketbase business report

Your website

Carlton Dental Care's on-page health scores well, with a strong overall rating and stable technical foundations. The most notable findings are that meta and title elements are close to ideal ranges and the page is under 256KB with a valid favicon, HTTPS resources, and adequate text content. Focus remains on small refinements to further improve readability and indexing.

Strengths

  • ✓
    Domain HealthYour site answers cleanly over a secure connection, so a customer clicking through from Google lands where they expect with nothing in the way.
  • ✓
    Domain UniquenessYour web address is yours alone, so everything your site earns - links, mentions, search standing - accumulates under your name and stays with the business.
  • ✓
    FaviconThe tab your site opens in carries your own icon, so a customer with a dozen tabs going can find their way back to you by sight.

Top three opportunities

  • 1
    On-page scoreThe basics on your home page are half in place: it opens and it reads, but enough checks still fail that a customer on a phone away from wifi notices the wait before they notice the business.
  • 2
    Separate sites linking to youFewer separate websites link to you than half the businesses here, which means when someone searches for what you do, the businesses with a longer list of vouchers are the ones on the page they actually read.
  • 3
    The shape of your link profileYour links come from fewer separate sites than most profiles the size of yours.
23 checks on your website. You're seeing 6 of them.
-Room to grow
What customers seeWhere you rank
9:41
🔒carltondental.co.nz✓✓
✓Favicon
1On-page score
2Separate sites linking to you
3The shape of your link profile
Your websiteChristchurch dentists · 210 businesses
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Your websiteGoogle Search
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07Google search and trafficMarketbase business report

How people find you on Google

Carlton Dental Care shows a very high health score for website traffic, indicating strong organic performance. Key findings show solid organic traffic value and top local SERP coverage in the top 10% for local keywords. Opportunities focus on starting paid traffic experiments and growing paid presence to diversify traffic while continuing to strengthen organic reach.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    What you spend on adsWe can see no paid search activity for your site, which in most local markets is the norm rather than a gap.
  • 2
    Monthly ad visitsYour site receives no visitors from paid search, which for most local businesses in this market is the norm rather than a problem.
  • 3
    Search terms you advertise onYou are not covering any search terms with ads, which for most local businesses here is normal.
6 checks on your search and traffic. You're seeing 3 of them.
8.9Strong
What customers seeWhere you rank
9:41
G
AllMapsImagesShopping
321No ads from you on any search
Carlton Dental CareNot in these results
About 1,189 visits a month from search, across 279 searches
Google search and trafficChristchurch dentists · 210 businesses
You are #25 for Google search and traffic
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08Opening hoursMarketbase business report

Your hours against demand

Carlton Dental Care's published hours align well with weekday peak demand, particularly mid-morning and mid-afternoon slots on Tuesday and Wednesday. However, several Saturday mornings and early afternoons with solid local search interest are missed while there are no low-demand open hours-so current hours are efficient but leave weekend demand unmet. Consider limited Saturday openings to capture more patients.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top opportunity

  • 1
    Hours aligned with demandYour hours cover some of the busy stretches but fewer than half the businesses here, which means someone ringing round on a Saturday morning reaches your competitors and your voicemail.
1 check on your opening hours. You're seeing it.
5.5Room to grow
What customers seeWhere you rank
9:41
Carlton Dental Care
OverviewReviewsPhotosAbout
Hours 1
Monday8am-5pm
Tuesday8am-5pm
Wednesday8am-6pm
Thursday8am-5pm
Friday8am-4:30pm
SaturdayClosed
SundayClosed
Popular times Saturday · St Albans
8a9a10a11a12p1p2p3p4p
When people in St Albans look   You are shut
Opening hoursChristchurch dentists · 210 businesses
You are #96 for opening hours
See how to fix it →
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Your listed hoursWhen people search
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The next step

Your top opportunities, in one place.

These are your top 20 opportunities, from the 69 checks we run on every business. Tick any of them to see where it takes you.

01Google listing3 opportunities

02Reviews3 opportunities

03Map positions2 opportunities

04Listings and social3 opportunities

05Facebook page2 opportunities

06Your website3 opportunities

07Google search and traffic3 opportunities

08Opening hours1 opportunity

Where you'd stand#22of 210 Christchurch dentists
9:41
Christchurch dentistsOverall · 210 businesses
You are #22 overall
Open my free 7 days →
The how for every one of these, and everything else we found, in the order that moves you fastest.
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