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K9HQ Vet Services

Veterinarian · Christchurch City Rural, Christchurch

What your customers see when they look for you, and where that puts you among 64 Christchurch vets.

ReportLocal marketing report
Checked12 October 2026
Your marketChristchurch vets · 64 businesses
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Executive summaryExclusive Marketbase business report

K9HQ Vet Services

Veterinarian · Christchurch City Rural, Christchurch

Where you stand#50of 64 vets
Overall health2.2/10across the eight areas
How AI describes youMarketbase business report

What AI tells people about you

K9HQ Vet Services is a veterinary clinic in Ouruhia, Christchurch offering care for dogs and other pets. The clinic emphasises a relaxed, warm environment aimed at reducing stress during visits. Staff provide clear, professional explanations and punctual appointments. Reviews note a kind, experienced team that aims to go above and beyond in clinical care and customer service.

K9HQ Vet Services is a veterinary clinic located in Ouruhia, Christchurch that provides care for dogs and other companion animals. The clinic presents itself as a warm, inviting practice rather than a clinical-feeling facility, which customers say helps pets stay calmer during visits.

Services include routine consultations, treatments and general veterinary care delivered by a team described in reviews as experienced and talented. Staff explanations are noted to be clear and professional, given in plain language so clients understand treatment and next steps. Punctual appointments and attentive service are recurring themes.

Customers tend to experience a relaxed, friendly atmosphere and staff who go above and beyond for pets. Reviewers highlight kindness from the team and report that pets are less stressed at K9HQ than at some other clinics. Several reviews praise individual staff members and the overall level of care, and clients commonly mention helpful communication and reliable timing for appointments.

Locally, K9HQ Vet Services distinguishes itself through its focus on reducing stress for animals and offering straightforward explanations for clients. The combination of a welcoming space, punctual appointments and a team described as both kind and experienced shapes the client experience in Ouruhia and the wider Christchurch area.

ChatGPTGeminiGooglePerplexityClaude
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01Google listingMarketbase business report

Your Google listing

K9HQ Vet Services has a below-average overall Google Business Listing health score of 3.2 out of 10. This indicates significant room for improvement, especially in listing depth and visual assets. The most important findings are: the listing's description is too brief and a logo is missing, both of which limit discovery and brand recognition, while essential contact details and a website are already provided.

Strengths

  • ✓
    Open statusYour listing shows the business as trading, so customers see accurate availability and Google treats the listing as live.
  • ✓
    ClaimedYour listing is claimed, so you control what it says, you can reply to reviews, and edits suggested by the public come to you first.
  • ✓
    NameYour business name is showing on the listing, so a customer searching for you by name finds you, and everything else on the listing hangs off it.

Top three opportunities

  • 1
    Description lengthThere is no real description on your listing, so when someone finds you on Google there is nothing in your own words telling them what you do.
  • 2
    LogoYour listing has no logo, so in a list of local results yours is the one with a blank space where every competitor has a mark.
  • 3
    Category fitYour categories cover less of this market than nearly every competitor, so someone searching for a job you actually do is shown a list your listing was never entered into.
11 checks on your Google listing. You're seeing 6 of them.
3.5Room to grow
9:41
Tiles © Esri
K9HQ Vet Services✓✓
4.8 ★★★★★ (137)
Veterinarian · Christchurch City Rural3
Open 5 days ✓
DirectionsCall Website
OverviewReviewsPhotosAbout
From the business
No description yet1
Google listingChristchurch vets · 64 businesses
You are #42 for your Google listing
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Google SearchGoogle MapsBusiness Profile
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02ReviewsMarketbase business report

Your reviews

K9HQ Vet Services shows a healthy Google review profile with a 7.3/10 health score, indicating solid performance overall. The most impactful findings are the lack of response to reviews, which can undermine trust, and strong rating confidence and listing credibility reflected in top-tier star ratings and ample reviews.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    Response rateNone of your reviews have a reply, which means a customer reading them sees your happiest and your angriest customers with nothing from you in between.
  • 2
    Review confidenceYour rating and your review count together sit ahead of half the field here, so a customer has enough to go on and no reason to hesitate.
  • 3
    Review countYour review count sits above the middle of this market, which puts you in the group customers read as established rather than untested.
4 checks on your reviews. You're seeing 3 of them.
5.7Room to grow
9:41
K9HQ Vet Services
OverviewReviewsPhotosAbout
4.8★★★★★137 reviews 3
5
4
3
2
1
team 9vets 7caring staff 6skilled staff 5lovely staff 3atmosphere 3
2How far your rating and your review count together can be trusted
Google reviewsChristchurch vets · 64 businesses
You are #28 for your Google reviews
See how to fix all 3 →
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Google reviewsBusiness Profile
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03Map positionsMarketbase business report

Where you show up on the map

K9HQ Vet Services shows an average health score on Google Maps at 3.5 out of 10, indicating there is room for growth in local visibility. The top opportunities focus on improving aggregate and suburb-specific map rankings. Strong keywords include references to animal hospitals, veterinarians, and veterinary pharmacies in nearby areas, which can guide focus areas for visibility improvements.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top two opportunities

  • 1
    Maps visibility in your own suburbWe are not seeing you in Maps searches in your own suburb, which is the search a customer standing a street away actually makes.
  • 2
    Maps visibility across the city groupYou turn up across fewer of the surrounding suburbs than half the businesses here, so someone two suburbs over searching for your service is shown your competitors and never sees your name.
2 checks on your map positions. You're seeing both.
4.1Room to grow
9:41
1234Tiles © Esri
2Top three for "veterinarian" in 3 suburbs, seen in 15
1
Shirley Veterinary Clinic4.7 ★ (520) · Veterinarian
2
K9HQ Vet Services14.8 ★ (137) · Veterinarian
3
Northlands Animal Care Hospital4.7 ★ (296) · Veterinarian
4
Pegasus Equine Referrals5.0 ★ (1) · Veterinarian
Map positionsChristchurch vets · 64 businesses
You are #38 for map positions
See how to fix both →
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Google Maps
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04Listings and socialMarketbase business report

Where customers find you

K9HQ Vet Services shows an overall average health for social presence, with room for improvement across directories and video content. The strongest current asset is a very high-trust Facebook profile and an up-to-date LinkedIn listing, which support credibility with customers. Key opportunities include activating TikTok, claiming Neighbourly and Yellow listings, and ensuring GrabOne presence.

Strengths

  • ✓
    Having a Facebook page at allWe found your Facebook Profile page, and the trail is strong enough that nobody would question it is yours - it is linked from something you own, or it dominates a search for your name.
  • ✓
    Cylex ListingWe can see your Cylex Listing listing (https://cylex.co.nz/k9hq+vet+services-18231564) found via: Google search results.

Top three opportunities

  • 1
    Tiktok ProfileWe could not find an active TikTok account for your business, so anyone who looks for you there finds nothing.
  • 2
    Instagram Profileyour Instagram Profile page surfaces strongly in search, which is how we found it, though nothing you control points at it.
  • 3
    Yellow ProfileWe could not find an active Yellow Profile listing for your business, which means anyone checking you there finds nothing and moves on to whoever is listed.
16 checks on your listings and social. You're seeing 5 of them.
5.1Room to grow
9:41
Gk9hq vet services christchurch city rural
AllImagesMapsNews
Cylexk9hq+vet+services-18231564K9HQ Vet Services | Cylex✓
FacebookK9HQNZK9HQ Vet Services | Facebook✓
Family Company Studiok9hq-vet-servicesK9HQ Vet Services | Family Company Studio
DogPack Servicek9hq-vet-servicesK9HQ Vet Services | DogPack Service
Instagramk9hqnzK9HQ Vet Services | Instagram2
LinkedInkirsten-wylie-6a26927K9HQ Vet Services | LinkedIn
TiktokNo account found1
YellowNo listing found3
Listings and socialChristchurch vets · 64 businesses
You are #32 for listings and social
See how to fix all 3 →
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GoogleFacebookInstagramTikTokCylexFamily Company StudioDogPack ServiceYour website
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05Facebook pageMarketbase business report

Your Facebook page

Strengths

  • ✓
    A page address you choseThe address on your page carries your business name, so a customer told about you at a barbecue can find the page by typing what they heard.
  • ✓
    A phone numberA phone number shows on your page, so the person who found you on Facebook before they found your website can ring straight from it.
  • ✓
    An email addressCustomers can see an email address on the page, which gives the one who wants a quote in writing a route that does not depend on anyone picking up the phone.

Top three opportunities

  • 1
    People following your pageYour following sits ahead of half the pages here, so an ordinary post reaches a real local audience without you paying for it.
  • 2
    What your page says about youYour intro is shorter than half the pages here.
  • 3
    Where your page link pointsYour page points customers at a booking system or directory rather than a site of your own.
9 checks on your Facebook page. You're seeing 6 of them.
5.7Room to grow
9:41
facebook
K9HQNZ✓
2.1K followers 1
Hey Guys, We intend to create a welcoming and enjoyable space in which animal care is at the fore fr2
FollowMessage
★ 24 reviews · recommended
🌐 maps.google.com3
☎ +64 3-741 6276✓
PostsAboutPhotosReviews
Facebook pageChristchurch vets · 64 businesses
You are #28 for your Facebook page
See how to fix all 3 →
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Facebook
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06Your websiteMarketbase business report

Your website

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    Domain HealthYour website did not come back healthy when we tried it, and anyone clicking through from your Google listing is meeting whatever we met.
  • 2
    Domain UniquenessWe could not find a domain registered to your business, which means there is no address of your own for a customer to go to and nothing for your Google listing to link to.
  • 3
    Domain Age ScoreWe could not read how long your domain has been registered, or it is only weeks old.
3 checks on your website. You're seeing all of them.
-Room to grow
9:41
Gk9hq vet services website
AllMapsImagesNews
Google Mapsgoogle.com › mapsK9HQ Vet Services - Christchurch City Rural, Christchurch
Your websiteNo website of your own1
Your websiteChristchurch vets · 64 businesses
See how to fix all 3 →
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Your websiteGoogle Search
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07Google search and trafficMarketbase business report

How people find you on Google

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Where we can help

Nothing to sort here.
0 checks on your search and traffic. You're seeing all of them.
0.0Room to grow
9:41
G
AllMapsImagesShopping
No ads from you on any search
K9HQ Vet ServicesNot in these results
Google search and trafficChristchurch vets · 64 businesses
You are #51 for Google search and traffic
See how to keep it that way →
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Google SearchGoogle Maps
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08Opening hoursMarketbase business report

Your hours against demand

K9HQ Vet Services shows mixed alignment between its published hours and local demand. Many weekday afternoons match peak demand, notably Tuesday and Thursday mid-afternoon slots. However several popular times-mainly weekend mid-mornings and late weekday afternoons-are closed, creating missed bookings. No low-demand open hours were found, so inefficiency from unnecessary open time is not evident.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top opportunity

  • 1
    Hours aligned with demandYour hours line up with demand worse than nearly every business here, which means a good share of your open time passes with nobody looking for what you do.
1 check on your opening hours. You're seeing it.
3.7Room to grow
9:41
K9HQ Vet Services
OverviewReviewsPhotosAbout
Hours 1
Monday8am-5pm
Tuesday8am-5pm
Wednesday8am-5pm
Thursday8am-5pm
Friday8am-5pm
SaturdayClosed
SundayClosed
Popular times Wednesday · Christchurch City Rural
8a9a10a11a12p1p2p3p4p
When people in Christchurch City Rural look   You are shut
Opening hoursChristchurch vets · 64 businesses
You are #41 for opening hours
See how to fix it →
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Your listed hoursWhen people search
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The next step

Your top opportunities, in one place.

These are your top 18 opportunities, from the 46 checks we run on every business. Tick any of them to see where it takes you.

01Google listing3 opportunities

02Reviews3 opportunities

03Map positions2 opportunities

04Listings and social3 opportunities

05Facebook page3 opportunities

06Your website3 opportunities

08Opening hours1 opportunity

Where you'd stand#50of 64 Christchurch vets
9:41
Christchurch vetsOverall · 64 businesses
You are #50 overall
Open my free 7 days →
The how for every one of these, and everything else we found, in the order that moves you fastest.
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Jeremy GrayFounder, Marketbase

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