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Surfside Mall

Florist · New Brighton, Christchurch

What your customers see when they look for you, and where that puts you among 83 Christchurch florists.

ReportLocal marketing report
Checked13 October 2026
Your marketChristchurch florists · 83 businesses
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Executive summaryExclusive Marketbase business report

Surfside Mall

Florist · New Brighton, Christchurch

Where you stand#83of 83 florists
Overall health0.0/10across the eight areas

What you have

01Open statusYour listing shows the business as trading, so customers see accurate availability and Google treats the listing as live.01NameYour business name is showing on the listing, so a customer searching for you by name finds you, and everything else on the listing hangs off it.01AddressYour listing carries an address, so the directions button works and Google can match you to searches for your suburb.

Where we can help

04Listings and social2.905Facebook page2.608Opening hours1.602Reviews1.203Map positions1.001Google listing0.107Google search and traffic0.006Your website-
How AI describes youMarketbase business report

What AI tells people about you

Surfside Mall is a florist located in the Surfside Mall complex in New Brighton, Christchurch. The shop operates as a local floristry outlet serving mall visitors and nearby residents. Customers report mixed experiences: some note good service while others mention concerns about tidiness, and the overall rating sits at 3.3.

Surfside Mall is a florist operating from the Surfside Mall complex in New Brighton, Christchurch. As a mall-based floristry outlet it serves shoppers and local residents looking for flowers and related floral products in the coastal suburb.

As a florist, Surfside Mall provides typical floristry services and products expected from a local flower shop, drawing on the general category offerings for florists. The shop is positioned to supply floral arrangements, bouquets and gift flowers to customers visiting the mall or living nearby.

Customer feedback shows a mixed picture, with an average rating of 3.3. Some customers comment positively on the service, describing staff interactions as helpful. Other reviewers raise concerns about tidiness or presentation of the store environment. These recurring themes indicate variable customer experiences rather than a uniformly consistent pattern.

Locally, Surfside Mall is distinguished by its location within the central mall in New Brighton, making it convenient for passersby and regular shoppers. The combination of mall access and a mixed review profile is a practical consideration for customers choosing a local florist; prospective clients can expect standard florist offerings but should note reported variability in in-store presentation and service experience.

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01Google listingMarketbase business report

Your Google listing

Surfside Mall's Google Business Listing shows a low health score with key updates needed. Strengths include a complete street address and a main image, giving customers a basic sense of location and appearance. The most important findings are the lack of a website link, unclaimed status, and missing phone number, which limit customer access and trust.

Strengths

  • ✓
    Open statusYour listing shows the business as trading, so customers see accurate availability and Google treats the listing as live.
  • ✓
    NameYour business name is showing on the listing, so a customer searching for you by name finds you, and everything else on the listing hangs off it.
  • ✓
    AddressYour listing carries an address, so the directions button works and Google can match you to searches for your suburb.

Top three opportunities

  • 1
    ClaimedYour listing is not claimed, which means anyone can suggest an edit to it and you have no way to reply to a review or correct what is shown.
  • 2
    WebsiteYour listing has no website link, so a customer who wants to check your prices or your work before ringing has nowhere to go from Google.
  • 3
    PhoneYour listing has no phone number, so the call button a customer expects to tap is not there and the ones in a hurry ring someone else.
11 checks on your Google listing. You're seeing 6 of them.
0.1Room to grow
What customers seeWhere you rank
9:41
Tiles © Esri
Surfside Mall
Surfside Mall1✓
Own this business?
3.3 ★★★★★ (3)
Florist · New Brighton✓
Directions No website 32
OverviewReviewsPhotosAbout
From the business
No description yet
Google listingChristchurch florists · 83 businesses
You are #82 for your Google listing
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Google SearchGoogle MapsBusiness Profile
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02ReviewsMarketbase business report

Your reviews

Surfside Mall shows a very low health score on Google reviews, indicating limited review volume and engagement. The strongest signal is steady rating growth and a missing response rate, with opportunities to improve in responding to reviews and encouraging more feedback.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    Review confidenceRating and review volume together sit well behind this market, which means a customer comparing you has both halves of the picture reading thin.
  • 2
    Response rateNone of your reviews have a reply, which means a customer reading them sees your happiest and your angriest customers with nothing from you in between.
  • 3
    Star ratingYour rating sits well below what customers here are used to seeing, and it is the first number they compare when two businesses look otherwise equal.
4 checks on your reviews. You're seeing 3 of them.
1.2Room to grow
What customers seeWhere you rank
9:41
Surfside Mall
OverviewReviewsPhotosAbout
3.3★★★★★3 reviews
5
4
3
2
13
1How far your rating and your review count together can be trusted
Google reviewsChristchurch florists · 83 businesses
You are #73 for your Google reviews
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Google reviewsBusiness Profile
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03Map positionsMarketbase business report

Where you show up on the map

Surfside Mall shows a very low health score in Google Maps search at 1.1 out of 10, indicating limited visibility. The standout findings are that the business ranks well for core terms such as florist in new brighton (position 3) and dried flower shop in new brighton (position 12), but overall local presence remains weak and needs improvement.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top two opportunities

  • 1
    Maps visibility across the city groupYou appear in a handful of Maps searches across the suburbs around you, far fewer than most businesses here.
  • 2
    Maps visibility in your own suburbYou show up in local Maps searches, but below most businesses in your suburb, so a customer looking from a nearby street is shown someone else first.
2 checks on your map positions. You're seeing both.
1.0Room to grow
What customers seeWhere you rank
9:41
123Tiles © Esri
florist
1Top three for "florist" in 1 suburb, seen in 1
1
New Brighton Florists4.7 ★ (30) · Florist
2
BBB Florist4.9 ★ (42) · Florist
3
Surfside Mall23.3 ★ (3) · Florist
Map positionsChristchurch florists · 83 businesses
You are #75 for map positions
See how to fix both →
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Google Maps
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04Listings and socialMarketbase business report

Where customers find you

Surfside Mall shows a low overall health score for social presence at 2.0/10, indicating limited visibility and trust across key profiles. The strongest current achievement is a highly trusted Facebook presence, with ongoing need to broaden presence on other platforms to improve discovery and credibility among customers and mall visitors.

Strengths

  • ✓
    Having a Facebook page at allWe found your Facebook Profile page, and the trail is strong enough that nobody would question it is yours - it is linked from something you own, or it dominates a search for your name.

Top three opportunities

  • 1
    Instagram ProfileWe could not find an active Instagram Profile profile for your business, so a customer who looks for you there finds nothing.
  • 2
    Tiktok ProfileWe could not find an active TikTok account for your business, so anyone who looks for you there finds nothing.
  • 3
    Yellow ProfileWe could not find an active Yellow Profile listing for your business, which means anyone checking you there finds nothing and moves on to whoever is listed.
15 checks on your listings and social. You're seeing 4 of them.
2.9Room to grow
What customers seeWhere you rank
9:41
Gsurfside mall new brighton
AllImagesMapsNews
FacebookSurfside-Mall-New-Brighton-100063748952313Surfside Mall | Facebook✓
InstagramNo account found1
TiktokNo account found2
YellowNo listing found3
NeighbourlyNo listing found
Listings and socialChristchurch florists · 83 businesses
You are #59 for listings and social
See how to fix all 3 →
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GoogleFacebookInstagramTikTokYour website
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05Facebook pageMarketbase business report

Your Facebook page

Strengths

  • ✓
    A street addressA street address sits in your page details, so someone deciding between you and a business two suburbs over can see which of you is closer.
  • ✓
    A cover photoYour page opens with a cover photo rather than a blank banner, so the first impression a visitor gets is your own work.

Top three opportunities

  • 1
    A page address you choseYour page address is one Facebook generated rather than one you chose - your business name with a long number bolted on, or just the number.
  • 2
    Recommendations on your pageA couple of recommendations have landed on the page, fewer than most here.
  • 3
    A phone numberNo phone number is published on your Facebook page, so someone who found you there and wants to ring has to go hunting elsewhere or send a message and wait.
9 checks on your Facebook page. You're seeing 5 of them.
2.6Room to grow
What customers seeWhere you rank
9:41
facebook
✓
people1
2.4K followers
Shop Surfside!!! Everything you need in one spot, plenty of parking, friendly people. Under cover convenience!
FollowMessage
★ 2 reviews · recommended 2
🌐 maps.google.com
PostsAboutPhotosReviews
Facebook pageChristchurch florists · 83 businesses
You are #62 for your Facebook page
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Facebook
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06Your websiteMarketbase business report

Your website

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    Domain HealthYour website did not come back healthy when we tried it, and anyone clicking through from your Google listing is meeting whatever we met.
  • 2
    Domain UniquenessWe could not find a domain registered to your business, which means there is no address of your own for a customer to go to and nothing for your Google listing to link to.
  • 3
    Domain Age ScoreWe could not read how long your domain has been registered, or it is only weeks old.
3 checks on your website. You're seeing all of them.
-Room to grow
What customers seeWhere you rank
9:41
Gsurfside mall website
AllMapsImagesNews
Google Mapsgoogle.com › mapsSurfside Mall - New Brighton, Christchurch
Your websiteNo website of your own1
Your websiteChristchurch florists · 83 businesses
See how to fix all 3 →
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Your websiteGoogle Search
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07Google search and trafficMarketbase business report

How people find you on Google

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Where we can help

Nothing to sort here.
0 checks on your search and traffic. You're seeing all of them.
0.0Room to grow
What customers seeWhere you rank
9:41
G
AllMapsImagesShopping
No ads from you on any search
Surfside MallNot in these results
Google search and trafficChristchurch florists · 83 businesses
You are #46 for Google search and traffic
See how to keep it that way →
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08Opening hoursMarketbase business report

Your hours against demand

Surfside Mall currently has no recorded opening hours, so no hours can be confirmed as matching high-demand windows. This means there is no visible strong alignment with peak florist search times, and likely missed opportunities when local demand is high. The main practical step is to publish accurate opening hours and then align those hours with local demand patterns to capture more foot traffic and online searches.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top opportunity

  • 1
    Hours aligned with demandWe could not measure your hours against local demand, which almost always means your listing shows no opening hours at all.
1 check on your opening hours. You're seeing it.
1.6Room to grow
What customers seeWhere you rank
9:41
Surfside Mall
OverviewReviewsPhotosAbout
Hours
No opening hours listed1
Opening hoursChristchurch florists · 83 businesses
You are #70 for opening hours
See how to fix it →
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Your listed hoursWhen people search
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The next step

Your top opportunities, in one place.

These are your top 18 opportunities, from the 45 checks we run on every business. Tick any of them to see where it takes you.

01Google listing3 opportunities

02Reviews3 opportunities

03Map positions2 opportunities

04Listings and social3 opportunities

05Facebook page3 opportunities

06Your website3 opportunities

08Opening hours1 opportunity

Where you'd stand#83of 83 Christchurch florists
9:41
Christchurch floristsOverall · 83 businesses
You are #83 overall
Open my free 7 days →
The how for every one of these, and everything else we found, in the order that moves you fastest.
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