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The Fono City Healthcare Centre

Dental clinic · Auckland City Centre, Central Auckland

What your customers see when they look for you, and where that puts you among 277 Central Auckland dentists.

ReportLocal marketing report
Checked13 October 2026
Your marketCentral Auckland dentists · 277 businesses
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Executive summaryExclusive Marketbase business report

The Fono City Healthcare Centre

Dental clinic · Auckland City Centre, Central Auckland

Where you stand#37of 277 dentists
Overall health8.7/10across the eight areas
How AI describes youMarketbase business report

What AI tells people about you

The Fono City Healthcare Centre is an integrated healthcare and dental clinic in Auckland CBD. Its dental team provides affordable family and general dentistry, children's care, emergency treatment, fillings, root canals, extractions, dentures, check-ups and cleaning. Reviews commonly describe clear explanations, supportive staff and a reassuring experience for people who feel anxious about dental treatment.

The Fono City Healthcare Centre is an integrated medical and dental clinic in Auckland CBD, serving patients from across Auckland. Its central location is convenient for people travelling from Britomart, Parnell, Newmarket, Ponsonby, Grafton and Freemans Bay.

The dental team provides affordable family and general dentistry, children's dental care and emergency treatment. Services include fillings, root canal treatment, tooth extractions, dentures, dental check-ups and teeth cleaning. The wider centre also offers medical care and Healthy Minds services, including support for community mental health and wellbeing.

Customers describe appointments as straightforward and well organised, with reception staff helping people feel accommodated. Review themes also include clear explanations of treatment options and a calm, supportive approach during procedures, including for people who feel nervous about injections or have avoided dental care for a long time.

The Fono City Healthcare Centre combines dental services with medical care and Healthy Minds support in one Auckland CBD location. Its practical focus is on family and general dentistry, children's care, urgent treatment and ongoing oral health services, with an approach that customers describe as professional, clear and reassuring.

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01Google listingMarketbase business report

Your Google listing

The Fono City Healthcare Centre has a high Google Business Listing health score of 8.2 out of 10. Its website link, trading status, claimed ownership, business title and phone number are all in place, supporting accurate information and easy contact. The main opportunities are to keep adding photos, review eligible secondary categories, and maintain an accurate, detailed description.

Strengths

  • ✓
    Open statusYour listing shows the business as trading, so customers see accurate availability and Google treats the listing as live.
  • ✓
    ClaimedYour listing is claimed, so you control what it says, you can reply to reviews, and edits suggested by the public come to you first.
  • ✓
    NameYour business name is showing on the listing, so a customer searching for you by name finds you, and everything else on the listing hangs off it.

Top three opportunities

  • 1
    Photos on the listingYou have more photos on your listing than half the businesses here, so a customer arriving has enough to look at that they stay on it.
  • 2
    Category fitYour categories cover this market better than the middle of the field, so you appear in most of the searches your competitors appear in.
  • 3
    Description lengthYour description is one of the fuller ones in this market, which means a customer comparing you side by side has more of your case in front of them than most.
11 checks on your Google listing. You're seeing 6 of them.
8.2Strong
9:41
Tiles © Esri
1
The Fono City Healthcare Centre✓✓
4.3 ★★★★★ (165)
Dental clinic · Auckland City Centre2
Open 5 days ✓
DirectionsCall Website
OverviewReviewsPhotosAbout
From the business

The Fono is a healthcare and dental clinic in Auckland CBD, offering integrated Medical Care, Dental Care and Healthy Minds services. Medical Care includes women's health, men's health, children's health, chronic care management, accident care and immunisations. Healthy Minds supports community mental health and wellbeing. Our Dental Care team provides affordable family and general dentistry, children's dental care, emergency dental treatment, fillings, root canal treatment, tooth extractions, dentures, dental check-ups and teeth cleaning. We welcome patients from across Auckland, with our Auckland CBD location providing convenient access for people in Britomart, Parnell, Newmarket, Ponsonby, Grafton and Freemans Bay.

3
Google listingCentral Auckland dentists · 277 businesses
You are #51 for your Google listing
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Google SearchGoogle MapsBusiness Profile
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02ReviewsMarketbase business report

Your reviews

The Fono City Healthcare Centre has a high Google review health score of 8.1 out of 10. The main issue is that its star rating is below the level customers commonly see among local peers, which can affect first impressions. Rating confidence also trails some competitors, while the business has a comparatively strong review response rate and review volume to maintain.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    Star ratingYour rating sits well below what customers here are used to seeing, and it is the first number they compare when two businesses look otherwise equal.
  • 2
    Review confidenceYour rating and your review count together sit behind half the businesses here, so a customer weighing three listings has slightly less reason to trust yours.
  • 3
    Response rateYou answer more of your reviews than the middle of this market, so a customer scrolling your page mostly finds you there.
4 checks on your reviews. You're seeing 3 of them.
8.1Strong
9:41
The Fono City Healthcare Centre
OverviewReviewsPhotosAbout
4.3★★★★★165 reviews
5
4
3
2
11
reception 16cost 12dental experience 10wisdom teeth removal 6friendly staff 6caring staff 5
2How far your rating and your review count together can be trusted
M
Michelle C.★★★★★ · 2 weeks ago

Dr Jacob is a gem. Very professional. Gave me an injection that I was so scared to get. But am extremely grateful for. I am so thankful. Like all doctors at the moment, it is very hard to get an appointment. But Dr Jacob did not rush our co...

Response from the owner3

Kia ora Michelle, Thank you so much for the positive review for Dr Jacob and we agree they are amazing. We're glad you had a positive experience and we hope to see you there soon. We've passed...

A
Andrew D.★★★★★ · a month ago

I have not been to the dentist for 17 years, due to shame and embarrassment. So it’s fair to say I was pretty scared to go to a dental practice. Olga Rukosueva-Lottermoser is amazing. She has that perfect combination of kindness and clarity...

Response from the owner

Kia ora Andrew, We're super stoked by your 5-star review and no doubt Olga and our City Dental team are absolutely ecstatic. Olga and our City Dental team take absolute pride in patient care an...

Google reviewsCentral Auckland dentists · 277 businesses
You are #53 for your Google reviews
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Google reviewsBusiness Profile
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03Map positionsMarketbase business report

Where you show up on the map

The Fono City Healthcare Centre has a below-average Maps Search Performance health score of 4.1 out of 10. It ranks particularly well for dental clinic searches in Northpark, Morningside and Kingsland, including a third-place result in Northpark. The main gap is visibility in Auckland CBD suburb searches, where ongoing review requests may help sustain and improve local reach.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top two opportunities

  • 1
    Maps visibility in your own suburbYou show up in local Maps searches less often than half your suburb, so on a search from nearby you sit below businesses a customer would otherwise treat as equal.
  • 2
    Maps visibility across the city groupYou turn up across more of the surrounding suburbs than the middle of the field, so customers searching from outside your own patch are finding you.
2 checks on your map positions. You're seeing both.
4.1Room to grow
9:41
1234Tiles © Esri
2Top three for "dental clinic" in 1 suburb, seen in 14
1
Smile Dental Queen Street4.7 ★ (1,283) · Dental clinic
2
Queen Street Dental Centre4.9 ★ (21) · Dental clinic
3
Lumino the Dentists Auckland Central4.5 ★ (126) · Dental clinic
4
City Dental Lounge5.0 ★ (110) · Dental clinic
↓
The Fono City Healthcare Centre1Further down, below the first results
Map positionsCentral Auckland dentists · 277 businesses
You are #164 for map positions
See how to fix both →
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Google Maps
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04Listings and socialMarketbase business report

Where customers find you

The Fono City Healthcare Centre has a Very high Citations & Social Presence score of 9.4 out of 10. Strong, clearly connected Facebook and Instagram profiles, along with a LinkedIn company listing, support trust across key platforms. The main gaps are the absence of TikTok, ServiceFinder, Yellow and Neighbourly profiles, plus unclear ownership details on Healthpoint.

Strengths

  • ✓
    Having a Facebook page at allWe found your Facebook Profile page, and the trail is strong enough that nobody would question it is yours - it is linked from something you own, or it dominates a search for your name.
  • ✓
    Instagram ProfileWe found your Instagram Profile page, and the trail between you and it is unambiguous - it is linked from something you own, or it dominates a search for your name.
  • ✓
    LinkedIn CompanyWe can see your LinkedIn Company listing (https://linkedin.com/company/the-fono) found via: Google search results, Your website.

Top three opportunities

  • 1
    Tiktok ProfileWe could not find an active TikTok account for your business, so anyone who looks for you there finds nothing.
  • 2
    Yellow ProfileWe could not find an active Yellow Profile listing for your business, which means anyone checking you there finds nothing and moves on to whoever is listed.
  • 3
    Neighbourly ProfileWe could not find an active Neighbourly Profile listing for your business, which means anyone checking you there finds nothing and moves on to whoever is listed.
15 checks on your listings and social. You're seeing 6 of them.
9.3Strong
9:41
Gthe fono city healthcare centre auckland city centre
AllImagesMapsNews
Facebookthe.fonoThe Fono City Healthcare Centre | Facebook✓
LinkedInthe-fonoThe Fono City Healthcare Centre | LinkedIn✓
Instagramthe.fonoThe Fono City Healthcare Centre | Instagram✓
Yelpthe-fono-central-aucklandThe Fono City Healthcare Centre | Yelp
Healthpagesgeneral-practices-the-fono-central-auckland61The Fono City Healthcare Centre | Healthpages
Healthpointthe-fono-centralThe Fono City Healthcare Centre | Healthpoint
TiktokNo account found1
YellowNo listing found2
NeighbourlyNo listing found3
LinkedInNo listing found✓
Listings and socialCentral Auckland dentists · 277 businesses
You are #19 for listings and social
See how to fix all 3 →
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GoogleFacebookInstagramTikTokLinkedInYelpHealthpagesYour website
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05Facebook pageMarketbase business report

Your Facebook page

The Fono City Healthcare Centre's Facebook page is above average, with a health score of 6.5 out of 10. It has 7,500 followers, a business-named page address and a link to thefono.org, giving customers a clear route to the business. The main gaps are limited recommendations and an intro that does not clearly explain the clinic's services or Auckland CBD location.

Strengths

  • ✓
    Where your page link pointsThe link on your page goes to a domain that is yours, so a visitor who came for the photos leaves on your terms and the enquiry lands in your inbox rather than someone else's.
  • ✓
    A page address you choseThe address on your page carries your business name, so a customer told about you at a barbecue can find the page by typing what they heard.

Top three opportunities

  • 1
    Recommendations on your pageA couple of recommendations have landed on the page, fewer than most here.
  • 2
    What your page says about youYour intro runs to a line, shorter than most pages here, so it names the business without settling whether you do the particular job the reader came about or cover the suburb they live in.
  • 3
    People following your pageMore people follow your page than most in this market, which means a post can travel past your own customers when one of them shares it into a local group.
5 checks on your Facebook page. You're seeing all of them.
6.2Good
9:41
facebook
The Fono✓
7.5K followers 3
Caring is Our Culture. Working to support well, safe and vibrant communities2
FollowMessage
★ 1 reviews · recommended 1
🌐 thefono.org✓
PostsAboutPhotosReviews
Facebook pageCentral Auckland dentists · 277 businesses
You are #106 for your Facebook page
See how to fix all 3 →
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Facebook
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06Your websiteMarketbase business report

Your website

Strengths

  • ✓
    Domain HealthYour site answers cleanly over a secure connection, so a customer clicking through from Google lands where they expect with nothing in the way.
  • ✓
    Meta descriptionYour search summary sits in the length that reads in full on most screens, which is as far as length alone can take it - a narrow phone still cuts the tail off a line this size.
  • ✓
    Domain UniquenessYour web address is yours alone, so everything your site earns - links, mentions, search standing - accumulates under your name and stays with the business.

Top three opportunities

  • 1
    Page titleThe headline on your home page is either a single word or long enough that a search result cuts it off part way through.
  • 2
    On-page scoreMost checks on your home page pass, so someone clicking through from a search gets a page that opens quickly and says what it is.
  • 3
    Domain Age ScoreYour domain has been registered longer than the newest sites here but is still younger than most.
23 checks on your website. You're seeing 6 of them.
-Room to grow
9:41
🔒thefono.org3✓✓
✓Meta description
1Page title
2On-page score
Your websiteCentral Auckland dentists · 277 businesses
Checked on
Your websiteGoogle Search
marketbase
07Google search and trafficMarketbase business report

How people find you on Google

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    What you spend on adsWe can see no paid search activity for your site, which in most local markets is the norm rather than a gap.
  • 2
    Monthly ad visitsYour site receives no visitors from paid search, which for most local businesses in this market is the norm rather than a problem.
  • 3
    Search terms you advertise onYou are not covering any search terms with ads, which for most local businesses here is normal.
6 checks on your search and traffic. You're seeing 3 of them.
8.9Strong
9:41
G
AllMapsImagesShopping
321No ads from you on any search
The Fono City Healthcare CentreNot in these results
About 4,361 visits a month from search, across 464 searches
Google search and trafficCentral Auckland dentists · 277 businesses
You are #30 for Google search and traffic
See how to fix all 3 →
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08Opening hoursMarketbase business report

Your hours against demand

The Fono City Healthcare Centre's hours are well aimed, covering 68% of weekly customer traffic without opening during quiet times, with one clear weekend gap. Saturday 9am to 3pm is closed while customers are busy, so they meet a closed door. Open Saturday 9am to 1pm, the busiest part of that period, so customers can arrive and be served.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top opportunity

  • 1
    Hours aligned with demandYour hours cover more of the busy stretches than the middle of the field, so you are open for most of the searching that happens near you.
1 check on your opening hours. You're seeing it.
7.2Good
9:41
The Fono City Healthcare Centre
OverviewReviewsPhotosAbout
Hours 1
Monday8:30am-5pm
Tuesday8:30am-5pm
Wednesday8:30am-5pm
Thursday8:30am-5pm
Friday8:30am-5pm
SaturdayClosed
SundayClosed
Popular times Sunday · Auckland City Centre
9a10a11a12p1p2p3p4p5p
When people in Auckland City Centre look   You are shut
Opening hoursCentral Auckland dentists · 277 businesses
You are #77 for opening hours
See how to fix it →
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Your listed hoursWhen people search
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The next step

Your top opportunities, in one place.

These are your top 21 opportunities, from the 67 checks we run on every business. Tick any of them to see where it takes you.

01Google listing3 opportunities

02Reviews3 opportunities

03Map positions2 opportunities

04Listings and social3 opportunities

05Facebook page3 opportunities

06Your website3 opportunities

07Google search and traffic3 opportunities

08Opening hours1 opportunity

Where you'd stand#37of 277 Central Auckland dentists
9:41
Central Auckland dentistsOverall · 277 businesses
You are #37 overall
Open my free 7 days →
The how for every one of these, and everything else we found, in the order that moves you fastest.
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