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Viva Home Loans

Mortgage broker · Northcote-Papanui, Christchurch

What your customers see when they look for you, and where that puts you among 123 Christchurch mortgage brokers.

ReportLocal marketing report
Checked12 October 2026
Your marketChristchurch mortgage brokers · 123 businesses
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Executive summaryExclusive Marketbase business report

Viva Home Loans

Mortgage broker · Northcote-Papanui, Christchurch

Where you stand#100of 123 mortgage brokers
Overall health1.9/10across the eight areas

Going well

08Opening hours10.0

Where we can help

02Reviews3.403Map positions3.405Facebook page2.001Google listing1.104Listings and social0.507Google search and traffic0.006Your website-
How AI describes youMarketbase business report

What AI tells people about you

Viva Home Loans is a mortgage broker based in Papanui, Canterbury, operating since April 2003. The firm compares 20+ banks and lenders, charges no fees to customers, and negotiates discounts on behalf of clients. It presents itself as a personal bank manager offering straightforward, jargon-free advice and hands-on support through the lending process.

Viva Home Loans is a mortgage broker located in Papanui, Canterbury, operating since April 2003. The firm says it acts as a personal bank manager and highlights past settlement achievements with major lenders in the South Island and Canterbury.

Services focus on comparing more than 20 banks and lenders, negotiating discounts and finding suitable loan options. Viva Home Loans states it does the legwork for applications, carries out market research, and is paid by the lenders so customers are not charged fees.

Customers tend to report a smooth, easy experience and appreciation for guidance, support and a personal approach. Feedback references clear explanations, help through the property-buying journey and an approachable manner from staff, including a sense of humour that helped make the process less stressful.

Locally, Viva Home Loans positions itself on long-term experience and personal service. Key practical points are extensive lender comparisons, no direct client fees, hands-on application support and a stated commitment to explaining options simply for clients in the Papanui and wider Canterbury area.

ChatGPTGeminiGooglePerplexityClaude
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01Google listingMarketbase business report

Your Google listing

Viva Home Loans shows a very low overall Google Business Listing health score, indicating significant opportunities to improve visibility and credibility. The strongest current asset is that the listing has a website link, a claimed status, a visible title, an open-for-business indicator, and a phone number. Primary opportunities lie in adding a meaningful description, more photos, and a logo to reinforce brand identity.

Strengths

  • ✓
    Open statusYour listing shows the business as trading, so customers see accurate availability and Google treats the listing as live.
  • ✓
    ClaimedYour listing is claimed, so you control what it says, you can reply to reviews, and edits suggested by the public come to you first.
  • ✓
    NameYour business name is showing on the listing, so a customer searching for you by name finds you, and everything else on the listing hangs off it.

Top three opportunities

  • 1
    Description lengthThere is no real description on your listing, so when someone finds you on Google there is nothing in your own words telling them what you do.
  • 2
    Photos on the listingYou have no photos on your listing, or close to none, so a customer scrolling past sees a blank where every other business shows their work.
  • 3
    LogoYour listing has no logo, so in a list of local results yours is the one with a blank space where every competitor has a mark.
11 checks on your Google listing. You're seeing 6 of them.
1.1Room to grow
What customers seeWhere you rank
9:41
Tiles © Esri
Viva Home Loans
2
Viva Home Loans✓✓
5.0 ★★★★★ (1)
Mortgage broker · Northcote-Papanui
Open 5 days ✓
DirectionsCall Website
OverviewReviewsPhotosAbout
From the business
No description yet1
Google listingChristchurch mortgage brokers · 123 businesses
You are #110 for your Google listing
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Google SearchGoogle MapsBusiness Profile
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02ReviewsMarketbase business report

Your reviews

Viva Home Loans shows a below-average overall health score of 4.1 out of 10 on Google reviews, indicating limited momentum in local perception. The key finding is a high star rating within the top 10% of peers, reflecting strong satisfaction among existing clients, but with room to grow in total reviews and active response.

Strengths

  • ✓
    Star ratingYour rating is among the highest in this market and it does its own selling - a customer sees it before they read anything else.
  • ✓
    Response rateYou answer virtually every review, which almost nobody in this market does, and the page reads as a business that is present.

Top two opportunities

  • 1
    Review confidenceRating and review volume together sit well behind this market, which means a customer comparing you has both halves of the picture reading thin.
  • 2
    Review countYour review count sits well below what buyers here are used to seeing, which means a customer comparing options side by side reads you as the less proven choice.
4 checks on your reviews. You're seeing all of them.
3.4Room to grow
What customers seeWhere you rank
9:41
Viva Home Loans
OverviewReviewsPhotosAbout
5.0★★★★★1 review 2
5
4
3
2
1✓
1How far your rating and your review count together can be trusted
K
Kwee (.★★★★★ · 10 months ago

Eunice and her team made our property-buying journey smooth, easy, and even enjoyable. Thank you so much for your time, effort, and support. I truly appreciate your guidance, advice, and sense of humor!

Response from the owner✓

a great pleasure meeting you both and thanks very much for your kind support.

Google reviewsChristchurch mortgage brokers · 123 businesses
You are #81 for your Google reviews
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Google reviewsBusiness Profile
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03Map positionsMarketbase business report

Where you show up on the map

Viva Home Loans shows a below-average health score for Google Maps presence, at 3.2 out of 10. This indicates limited visibility across Maps queries and opportunities to improve both overall aggregate results and local borough performance.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top two opportunities

  • 1
    Maps visibility across the city groupYou appear in a handful of Maps searches across the suburbs around you, far fewer than most businesses here.
  • 2
    Maps visibility in your own suburbYou show up in local Maps searches, but below most businesses in your suburb, so a customer looking from a nearby street is shown someone else first.
2 checks on your map positions. You're seeing both.
3.4Room to grow
What customers seeWhere you rank
9:41
1234Tiles © Esri
finance broker
1Seen in 5 searches across Christchurch, top three in none
1
Lending Choice5.0 ★ (28) · Mortgage broker
2
Loan Market Agile5.0 ★ (675) · Mortgage broker
3
The Mortgage Guy5.0 ★ (71) · Mortgage broker
4
Angus Hamilton Mortgage Adviser5.0 ★ (22) · Mortgage broker
↓
Viva Home Loans2Further down, below the first results
Map positionsChristchurch mortgage brokers · 123 businesses
You are #82 for map positions
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Google Maps
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04Listings and socialMarketbase business report

Where customers find you

Viva Home Loans shows a low overall presence health in Marketbase's social and directory scope, highlighted by a 2.1 out of 10 health score. The most notable strength is the outstanding Facebook profile with very high trust, indicating established audience trust. Major opportunities lie in expanding Instagram, TikTok, LinkedIn, GrabOne, and Neighbourly listings to improve visibility and credibility.

Strengths

  • ✓
    White Pages ListingWe can see your White Pages Listing listing (https://whitepages.co.nz/viva-home-loans) found via: Google search results.

Top three opportunities

  • 1
    Having a Facebook page at allWe could not find an active Facebook Profile page for your business, so anyone who goes there to check your hours, read your posts or send a message lands on nothing.
  • 2
    Instagram ProfileWe could not find an active Instagram Profile profile for your business, so a customer who looks for you there finds nothing.
  • 3
    Tiktok ProfileWe could not find an active TikTok account for your business, so anyone who looks for you there finds nothing.
14 checks on your listings and social. You're seeing 4 of them.
0.5Room to grow
What customers seeWhere you rank
9:41
Gviva home loans northcote-papanui
AllImagesMapsNews
White Pagesviva-home-loansViva Home Loans | White Pages✓
FacebookNo account found1
InstagramNo account found2
TiktokNo account found3
YellowNo listing found
Listings and socialChristchurch mortgage brokers · 123 businesses
You are #117 for listings and social
See how to fix all 3 →
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GoogleFacebookInstagramTikTokWhite PagesYour website
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05Facebook pageMarketbase business report

Your Facebook page

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top opportunity

  • 1
    Facebook pageCriticalWe could not find an active Facebook Profile page for your business, so anyone who goes there to check your hours, read your posts or send a message lands on nothing. Shown at a typical score for this market.
9 checks on your Facebook page. You're seeing 1 of them.
2.0Room to grow
What customers seeWhere you rank
9:41
facebook
viva home loans northcote-papanui
We didn't find any resultsMake sure everything is spelled correctly or try different keywords.1
Facebook pageChristchurch mortgage brokers · 123 businesses
You are #98 for your Facebook page
See how to fix it →
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Facebook
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06Your websiteMarketbase business report

Your website

Viva Home Loans' homepage shows an overall health score of 3.0 out of 10, signalling below-average on-page SEO health. The strongest confirmed asset is a relevant title tag and a secure, HTTPS-delivered page with a streamlined size, plus an SEO-friendly URL and a relevant meta description. Primary opportunities focus on metadata and speed improvements.

Strengths

  • ✓
    Domain HealthYour site answers cleanly over a secure connection, so a customer clicking through from Google lands where they expect with nothing in the way.
  • ✓
    Domain UniquenessYour web address is yours alone, so everything your site earns - links, mentions, search standing - accumulates under your name and stays with the business.
  • ✓
    Page file sizeYour home page is light enough to open quickly on a phone with a weak signal, which is where most people meet a local business for the first time.

Top three opportunities

  • 1
    Separate sites linking to youNo separate website links to yours.
  • 2
    Meta descriptionYour pages carry no summary line of your own, so the two lines under your name in search results are whatever Google decides best fits the search.
  • 3
    On-page scoreSeveral checks on your home page fail at once, and a visitor meets all of them in the first few seconds: a slow open, no clear heading, nothing under your name in search that says what you do.
23 checks on your website. You're seeing 6 of them.
-Room to grow
What customers seeWhere you rank
9:41
🔒vivahomeloans.co.nz✓✓
✓Page file size
1Separate sites linking to you
2Meta description
3On-page score
Your websiteChristchurch mortgage brokers · 123 businesses
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Your websiteGoogle Search
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07Google search and trafficMarketbase business report

How people find you on Google

Viva Home Loans shows a low overall health in Website Traffic, with limited organic and paid activity. The most important findings are near-zero organic traffic value and no organic rankings in the top 100, along with no measurable paid traffic yet. Focusing on local content, on-page SEO, and small targeted paid campaigns could start to build visibility and traffic gradually.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    What that traffic is worthSearch is delivering you nothing you would otherwise have to pay for.
  • 2
    Monthly search visitsYour site draws no measurable visitors from search, so the only people reaching it are ones you sent yourself.
  • 3
    Search terms you rank forYour site does not appear in search results for any terms we can measure, so nobody is finding it by searching for what you do.
6 checks on your search and traffic. You're seeing 3 of them.
0.0Room to grow
What customers seeWhere you rank
9:41
G
AllMapsImagesShopping
No ads from you on any search
Viva Home LoansNot in these results3
21About 0 visits a month from search, across 0 searches
Google search and trafficChristchurch mortgage brokers · 123 businesses
You are #77 for Google search and traffic
See how to fix all 3 →
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Google SearchGoogle Maps
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08Opening hoursMarketbase business report

Your hours against demand

Viva Home Loans' opening hours partially align with local demand. They are open during several high-demand windows-particularly weekday daytime hours-showing useful coverage for mortgage enquiries. However there are missed opportunities where the office is closed during some popular evening and weekend search periods. A few open hours fall into low-demand times, suggesting modest inefficiency that could be tightened or shifted toward later availability.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top opportunity

  • 1
    Hours aligned with demandWe could not measure your hours against local demand, which almost always means your listing shows no opening hours at all.
1 check on your opening hours. You're seeing it.
10.0Strong
What customers seeWhere you rank
9:41
Viva Home Loans
OverviewReviewsPhotosAbout
Hours 1
Monday9am-5:15pm
Tuesday9am-5:15pm
Wednesday9am-5:15pm
Thursday9am-5:15pm
Friday9am-4pm
SaturdayClosed
SundayClosed
Opening hoursChristchurch mortgage brokers · 123 businesses
You are #1 for opening hours
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Your listed hoursWhen people search
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The next step

Your top opportunities, in one place.

These are your top 18 opportunities, from the 70 checks we run on every business. Tick any of them to see where it takes you.

01Google listing3 opportunities

02Reviews2 opportunities

03Map positions2 opportunities

04Listings and social3 opportunities

05Facebook page1 opportunity

06Your website3 opportunities

07Google search and traffic3 opportunities

08Opening hours1 opportunity

Where you'd stand#100of 123 Christchurch mortgage brokers
9:41
Christchurch mortgage brokersOverall · 123 businesses
You are #100 overall
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