Jade Financial Services
Jade Financial Services is a finance firm based in Ellerslie, Auckland, providing lending and finance-related services to local clients. The practice handles loan applications and finance enquiries and operates from the Ellerslie area. Review themes indicate issues with communication and dispute handling, which are a notable part of customers' experiences.
Performance snapshot
How does Jade Financial Services measure up?
1
Reputation Score
Reviews, ratings, response rate, and business listing completeness
0.6
Overall Score
Scored out of 10 across nine marketing areas
3
Visibility Score
Maps presence, website health, SEO, social profiles, and traffic
Online presence
General online visibility
Jade Financial Services shows a very low overall digital health score of 0.7/10. The business has some solid infrastructure in place, such as an Open-for-Business status, a named Google Business Listing, a full address, and a visible main image. However, customer engagement metrics and local visibility remain weak, especially in Google Maps search results, reviews, and response activity.
Google Business Listing
Jade Financial Services shows a very low overall health on Google Business Listings, at 0.4 out of 10. The listing appears active and includes a title, full address, and a main image, but significant gaps remain. The two most important findings are the lack of a website link and a missing phone number, which hinder customer access and trust.
Google Maps Ranks
Jade Financial Services shows a very low overall health on Maps performance, with a 1.3 out of 10. The top themes indicate strength as a loan agency in nearby areas like Onehunga and Mount Wellington, but overall visibility is limited. The strongest immediate opportunity is to grow reviews to widen mapping visibility and engage locals in Ellerslie.
Citations & Social Media
Jade Financial Services shows a low health score for citations and social presence, with limited active profiles and directory listings. The most important finding is the absence of active profiles on Facebook, Instagram, LinkedIn and Yellow Pages, which reduces visibility and trust. Strengths include existing Yellow Directory and LinkedIn Company listings that align with Google details.
Open Hours vs Demand
Hours are generally well aimed; one specific gap remains. Sunday 12pm to 4pm, where customers find a closed door or go elsewhere. Open Sunday 12pm to 4pm, which lets customers arrive and be served during the market's busiest closed span.
Jade Financial Services shows a weak review health, with an average rating of 2 from seven reviews. Review text points to a small number of satisfied customers but a majority reporting serious concerns. The most important findings are recurring complaints about communication and dispute handling, and several one-star reports alleging aggressive account or legal action that have driven negative sentiment.
Reputation
Reputation & Ratings
0%
response rate
How often you engage with customer feedback
2.0
average rating
Your overall rating as seen by potential customers
8%
confidence
Rating reliability based on volume and consistency
Website
Website analysis for Jade Financial Services
No website found
We couldn't locate an active website for this business. A solid web presence is critical for online visibility and lead generation.
More about Jade Financial Services
Jade Financial Services is a finance firm located in Ellerslie, Auckland. It presents itself as a local provider of finance and lending services, dealing with loan applications and related enquiries for residents and businesses in the area.
Services described or implied by customers centre on lending and finance facilitation. The business handles loan applications, declines and correspondence related to finance decisions, and manages client enquiries about account matters and payment arrangements.
Customer feedback highlights recurring themes around communication and dispute handling. Several reviewers report receiving decline emails without clear explanations, difficulty getting helpful phone conversations, and dissatisfaction with how enquiries were followed up. One review mentions an unexpected court action that led to a negative outcome for a customer. Overall, reviews point to frustration with responsiveness and clarity in customer interactions.
As a locally based finance provider in Ellerslie, Jade Financial Services is marked by its lending focus and a pattern of communication concerns noted in reviews. Clients considering this firm should be aware that public feedback frequently references issues with explanation of decisions and follow-up, which are prominent in how the business is experienced locally.
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7.4
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#4
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62%
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