Frequently Asked
Questions.

We collect publicly available data about your business from various online sources, including Google Business Listings, social media, directory listings, and your website. This data is analysed across nine marketing areas to create your report.

We analyse: Google Business Listing, Reviews, Maps Search, Domain, On-Page SEO, Backlinks, Social/Citations, Traffic, and Open Times. Each area contributes to your overall digital marketing effectiveness.

We update business data regularly to ensure accuracy. Premium subscribers receive more frequent updates and can request manual refreshes. The exact frequency depends on your subscription level.

Scores are calculated relative to other businesses in your specific market (geographic location and business category). This ensures fair comparison with your actual competitors rather than businesses in unrelated markets or industries.

Absolutely! MarketBase provides specific, actionable recommendations for each marketing area. By following these recommendations in priority order, you can systematically improve your digital marketing performance and see your scores increase over time.

Yes, we take data security seriously. We only analyse publicly available information and store it securely. Your account information and any private data you provide is protected with industry-standard encryption. See our Privacy Policy for details.

We offer several subscription tiers to meet different business needs, from basic monitoring to analysis with priority updates. Visit our subscription page for current pricing and features.

Yes, our platform supports multiple business profiles. This is particularly useful for agencies, franchises, or businesses with multiple locations. Contact us for special multi-business pricing.

Yes! MarketBase is perfect for agencies managing multiple clients. We offer special agency features including white-label reports, bulk pricing, and API access. Learn more on our agencies page.

You can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. We don't lock you into long-term contracts.

We're here to help! Visit our Resources for guides and tutorials, or contact our support team directly. Premium subscribers get priority support.