The Hand Therapists
The Hand Therapists in Saint Albans, Christchurch provide specialist hand and arm physiotherapy for elbow, forearm, wrist and hand injuries and pathology. Craig and Sue are registered hand therapists with combined experience and established links to local specialists. The clinic offers personalised assessment and treatment focused on recovery and practical management for people with upper limb conditions.
Performance snapshot
How does The Hand Therapists measure up?
6
Reputation Score
Reviews, ratings, response rate, and business listing completeness
6.3
Overall Score
Scored out of 10 across nine marketing areas
6
Visibility Score
Maps presence, website health, SEO, social profiles, and traffic
Online presence
General online visibility
The Hand Therapists show an above-average digital health score of 6.3 out of 10, indicating overall stability with room to improve. The business has strong domain health and a working Google listing, while key opportunities include better review engagement, building social profiles, and improving Google Maps search presence.
Google Business Listing
The Hand Therapists show a solid Google Business Listing health, with a 7.0 out of 10 and above-average performance. The key strength is a claimed listing with a direct phone number and a website link, plus open-for-business status. The main area for improvement is the description, now moving above the bottom quartile. This combination supports clear customer access and informed visits.
Google Maps Ranks
The Hand Therapists shows an average health score of 4.5 out of 10 for Google Maps search performance, indicating room for improvement in visibility. Top findings show strong ranking for several St Albans related keywords, notably physical rehabilitation center and physiotherapist terms, with solid positions around 5-6. Suburb presence is at or above median levels, suggesting momentum to reach higher rankings.
Citations & Social Media
The Hand Therapists show a very high overall health score given the current social and directory presence, but several key platforms are missing or inactive. The most important finding is the lack of presence on Instagram, Facebook, TikTok, LinkedIn Company, and Yellow Directory, which limits local visibility and customer reach. A LinkedIn profile exists but other platforms are not active.
Open Hours vs Demand
The Hand Therapists have reasonable overall alignment between opening hours and local demand, with strong coverage across several midday and afternoon peaks. Key strong matches include Monday 2pm and midweek mid-mornings and afternoons. Missed opportunities occur at common after-work hours-especially Monday, Tuesday, Wednesday and Thursday 5pm-and an early Monday 8am slot. No low-demand open hours were identified.
Overall sentiment is positive, with an average 4.8 rating reflecting skilled, professional care and friendly administration. Reviews highlight detailed assessments, clear self-management guidance and helpful reception staff, plus availability for last-minute appointments. A single complaint relates to incorrect advice about WINZ reimbursement. The sample is small, so conclusions should be treated cautiously given few recent reviews.
Reputation
Reputation & Ratings
0%
response rate
How often you engage with customer feedback
4.8
average rating
Your overall rating as seen by potential customers
61%
confidence
Rating reliability based on volume and consistency
Website
Website analysis for The Hand Therapists
Pass
Website Connectivity
Is your website reachable, secure, and responding properly? We check domain health, HTTPS status, and connection reliability.
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Very high
On-Page SEO
How well is your website set up for search engines? We assess title tags, meta descriptions, content structure, and mobile readiness.
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Below average
Backlinking
Do other trusted sites link to yours? We measure the number and quality of backlinks pointing to your domain.
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More about The Hand Therapists
The Hand Therapists are a specialist physiotherapy clinic based in Saint Albans, Christchurch offering hand and arm therapy for elbow, forearm, wrist and hand injuries and pathology. Craig and Sue lead the service as registered members of Hand Therapy New Zealand and members of Physiotherapy New Zealand.
Services focus on personalised assessment and treatment for upper limb conditions. The clinic describes working with specialists to support effective management plans and timely recovery. Typical offerings include detailed assessments, therapy programmes tailored to injury or post-operative needs, and practical guidance for self-management during recovery.
Customer feedback highlights professional, skilled care and a friendly clinic experience. Reviews commonly note clear, easy-to-follow assessment findings and home programmes, responsive reception staff, and helpful support through post-surgical recovery. Clients report that therapists take time to explain treatment steps and provide practical exercises that fit everyday life.
Locally, The Hand Therapists position themselves as a dedicated hand and arm physiotherapy service with 28 years of combined experience and strong specialist relationships. The clinic aims to treat clients equitably with empathy, dignity and respect, and offers focused, specialist care for people seeking recovery and ongoing management of upper limb conditions.
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Health Score
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7.4
Market Rank
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#4
Progress
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62%
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