Relax Nails & Spa
Relax Nails & Spa is a nail and beauty salon in Hornby, Christchurch, offering manicures, spa pedicures and a wide range of nail enhancements. They state they use high-quality products and strict sanitation procedures. Services include acrylics, Gel X, builder gel, SNS dipping, T.A.P nails, nail art and specialty finishes from a palette of over 1000 colours. Walk-ins and gift vouchers available.
Performance snapshot
How does Relax Nails & Spa measure up?
6.1
Reputation Score
Reviews, ratings, response rate, and business listing completeness
4.3
Overall Score
Scored out of 10 across nine marketing areas
2.2
Visibility Score
Maps presence, website health, SEO, social profiles, and traffic
Online presence
General online visibility
Relax Nails & Spa shows an overall health score of 4.3 out of 10, indicating a moderate to below-average digital marketing position. The strongest current finding is that the Google Business Listing is claimed and open-for-business status is accurate, supporting reliable customer contact and availability. Further progress is seen in the improved Google star rating and local presence, but overall scope remains limited.
Google Business Listing
Relax Nails & Spa shows a below-average overall health score of 4.2 out of 10. This indicates room for improvement across the listing. The strongest current elements are the claimed status, open-for-business indicator, a listed phone number and a full address. A key opportunity is adding a website link to drive online visits, while the description and photos are already at or near the median and can be further enhanced.
Google Maps Ranks
Relax Nails & Spa shows a 5.5 out of 10 health score for Google Maps search performance, indicating average visibility with room for improvement. Top findings show strong presence for multiple local nail-related queries, especially in Hei Hei and Hornby-Islington, suggesting solid brand relevance. Opportunities lie in boosting aggregate and borough scores to move into higher visibility brackets.
Citations & Social Media
Relax Nails & Spa shows a low overall health score for social presence, but has solid standing on Facebook. The main takeaway is that the Facebook profile is very high trust, while opportunities lie in expanding presence on platforms like Instagram, TikTok, Fresha, LinkedIn, and Neighbourly to diversify reach among local clients.
Open Hours vs Demand
Relax Nails & Spa's opening hours largely match local demand, with key weekday and weekend peaks covered but some Friday and Wednesday peaks missed. Strongly aligned times include Tuesday 11am, Wednesday 3pm, Thursday 4pm and Saturday early afternoons. Missed opportunities occur at several Friday late-morning to early-afternoon slots and Wednesday 6pm. No hours are open during low-demand windows.
Overall sentiment is positive, with an average Google rating of 4.7 indicating generally strong customer sentiment. Reviews repeatedly praise friendly, welcoming staff, neat detailed nail work, cleanliness and good value. Most glowing comments highlight helpfulness and the salon's ability to fit clients in. A minority of reviews report rushed service, occasional incorrect services and inconsistent finishing steps.
Reputation
Reputation & Ratings
76%
response rate
How often you engage with customer feedback
4.7
average rating
Your overall rating as seen by potential customers
81%
confidence
Rating reliability based on volume and consistency
Website
Website analysis for Relax Nails & Spa
Shared domain detected
Your current website sits on a shared or free hosting platform. This can limit SEO performance and customer trust. We recommend migrating to a dedicated, branded domain.
More about Relax Nails & Spa
Relax Nails & Spa is a nail and beauty salon located in the Hornby suburb of Christchurch. It offers a full range of nail services in a salon setting where clients can book in for manicures, spa pedicures and a variety of enhancements.
The salon lists a broad set of services including acrylic nails, Gel X (soft gel), builder gel, SNS dipping powder, T.A.P nails, extensive nail art, chrome and cat-eye finishes. They highlight a palette of more than 1000 colours of polish and state that they take pride in the quality of their products and their sanitation procedures. Gift vouchers are available and the salon accepts walk-ins.
Customer feedback commonly notes friendly, welcoming and professional staff, with several reviewers saying technicians are talented and produce neat, tidy work. Reviews also mention staff accommodating clients at short notice and providing clear guidance for customers who are unsure what they want. Price and value are mentioned favourably in multiple comments.
Located in Hornby, Relax Nails & Spa presents as a local salon focused on a wide selection of nail techniques and finishes combined with an emphasis on client comfort and cleanliness. For customers seeking varied colour options, flexible appointments and staff who are described as welcoming and skilled, the salon is positioned as a convenient choice in the Christchurch area.
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Health Score
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7.4
Market Rank
How do I stack up locally?
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#4
Progress
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62%
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