Family Eye Centre
Family Eye Centre in Waltham, Christchurch provides eye surgery and medical eye care, with a focus on paediatric services and retinal, glaucoma and neurological conditions. The clinic offers in‑clinic surgery, injections and laser, free screening for young children and myopia care options including low‑dose atropine, along with high quality glasses for 0-5 year olds.
Performance snapshot
How does Family Eye Centre measure up?
2.7
Reputation Score
Reviews, ratings, response rate, and business listing completeness
1.9
Overall Score
Scored out of 10 across nine marketing areas
2
Visibility Score
Maps presence, website health, SEO, social profiles, and traffic
Online presence
General online visibility
Family Eye Centre shows a low overall digital health score of 1.9 out of 10, indicating limited online performance overall. The strongest recent progress appears in Google Business presence, with a claimed listing and a visible website link. The most important finding is that opening hours are listed, but customer engagement and review response remain minimal and need attention.
Google Business Listing
Family Eye Centre shows an overall health score of 3.8 out of 10 for its Google Business Listing, indicating below-average health. The listing has solid basics-claimed status and a website link, plus a visible phone number and open/closed status-yet key gaps remain. The most impactful find is the lack of a logo, which affects brand presence, and while the description is strong, it can still be enhanced.
Google Maps Ranks
Family Eye Centre shows a below-average health score of 3.0 out of 10 for Google Maps search performance. The business already ranks well for several location-based eye care keywords, including many in Christchurch suburbs, indicating strong local relevance. The top opportunities focus on improving aggregate visibility and consolidating borough presence to move toward the local middle band.
Citations & Social Media
The Family Eye Centre shows a low overall presence health, with opportunities mainly in social profiles and local directories. Key findings point to missing active Instagram and TikTok accounts and limited trust on Facebook, while Neighbourly and GrabOne listings are absent or weak. Addressing these areas could improve visibility among local customers.
Open Hours vs Demand
Family Eye Centre's published hours align with several weekday peaks but miss a substantial weekend demand window. Open times match Tuesday 10am-1pm and Thursday 11am, covering 35 well-aligned peak hours. However, the clinic is closed across much of Saturday midday when local searches are strong, creating missed revenue potential. No low-demand open hours were identified.
Overall health score 3.6/5 indicates mixed sentiment for Family Eye Centre. Reviews repeatedly praise the doctors and clinical team for paediatric expertise, professionalism and friendly care, and highlight quality eye services. A clear recurring concern is reception staff behaviour, with several reviewers describing rudeness. This contrast drives the mid-range rating and is the most important issue affecting customer sentiment.
Reputation
Reputation & Ratings
0%
response rate
How often you engage with customer feedback
3.6
average rating
Your overall rating as seen by potential customers
41%
confidence
Rating reliability based on volume and consistency
Website
Website analysis for Family Eye Centre
Error
Website Connectivity
Is your website reachable, secure, and responding properly? We check domain health, HTTPS status, and connection reliability.
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Low
On-Page SEO
How well is your website set up for search engines? We assess title tags, meta descriptions, content structure, and mobile readiness.
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Very low
Backlinking
Do other trusted sites link to yours? We measure the number and quality of backlinks pointing to your domain.
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More about Family Eye Centre
Family Eye Centre is an eye surgery and medical care clinic located in Waltham, Christchurch. It is led by Dr Antony Bedggood, an experienced eye surgeon, and provides specialist care for a range of eye conditions across all ages.
The clinic lists specialisations that include cataract surgery, neurological eye conditions, paediatric care, retinal disease and glaucoma. Services delivered in clinic include eye surgery, injections and laser. Paediatric offerings include optometrist and orthoptist clinics, myopia care with low dose atropine, and provision of high quality glasses for infants and toddlers.
Reviews indicate customers commonly encounter a friendly, professional clinical team and welcoming reception staff, with several comments highlighting positive experiences with children's care and the surgeon's approach to young patients. A small number of reviews mention issues with receptionist interactions, while most feedback praises clinical professionalism and the team's ability to work well with children, including those with special needs.
Practical distinguishing features for local families include free screening tests for children up to age six, full free appointments and tests for families holding a Community Services Card, and in‑clinic surgical and therapeutic options. This mix of paediatric focus, surgical capability, and community access positions Family Eye Centre as a local provider for both routine child screening and specialist eye procedures in Christchurch.
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Health Score
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7.4
Market Rank
How do I stack up locally?
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#4
Progress
How much have I done?
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62%
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