Carlton Dental Care
Carlton Dental Care is a long-established dental practice in Merivale, Christchurch, operating from a purpose-built clinic on Papanui Road. Led by dentists Kelvin and Lydia Khoo, the practice provides general, cosmetic and restorative dentistry including implants, crowns, bridges, teeth whitening and sleep apnoea treatment. It offers same-day emergency appointments, free adolescent care for Year 9-18 and on-site parking.
Performance snapshot
How does Carlton Dental Care measure up?
8.6
Reputation Score
Reviews, ratings, response rate, and business listing completeness
9.1
Overall Score
Scored out of 10 across nine marketing areas
7.2
Visibility Score
Maps presence, website health, SEO, social profiles, and traffic
Online presence
General online visibility
Carlton Dental Care shows a very high overall digital marketing health score of 9.1 out of 10, indicating strong market position. The most notable findings are a solid domain health and a well-maintained Google Business Listing with an open-for-business status and a claimed listing. There is also a healthy website connection and a working Google listing link for patients to learn more.
Google Business Listing
Carlton Dental Care shows a healthy Google Business Listing with a score of 8.0 out of 10. It has solid basics in place, including a claimed profile, an active phone number and a website link, and clear opening status. The most important findings are strong listing ownership and clear contact details, plus ongoing listing description and photos performance that meet local benchmarks.
Google Maps Ranks
Carlton Dental Care shows below-average performance on Google Maps, with an overall health score of 3.3 out of 10. The strongest results are in Merivale and nearby areas, where keywords like "dental clinic in merivale" and "dentist in merivale" rank highly (both around position 3). Opportunities focus on boosting overall maps visibility and strengthening borough-level presence.
Citations & Social Media
Carlton Dental Care shows a very high health score based on social presence and directory listings, with strong profiles on Facebook, Instagram and Neighbourly. The top findings highlight excellent Facebook and Instagram trust and activity, plus a Neighbourly listing that boosts local reach. Opportunities focus on expanding presence on TikTok, LinkedIn (profile and company), Yellow Directory and Neighbourly consistency.
Open Hours vs Demand
Carlton Dental Care's published hours align well with weekday peak demand, particularly mid-morning and mid-afternoon slots on Tuesday and Wednesday. However, several Saturday mornings and early afternoons with solid local search interest are missed while there are no low-demand open hours-so current hours are efficient but leave weekend demand unmet. Consider limited Saturday openings to capture more patients.
Carlton Dental Care shows very positive customer sentiment with an average rating of 4.8 from 134 reviews, indicating strong overall health. Reviews repeatedly praise friendly, professional staff and the patient-centred care provided by dentists Kelvin and Lydia. Consistent mentions of clear explanations and a comfortable reception experience are among the most important findings, with a small number of low ratings present but not detailed in text.
Reputation
Reputation & Ratings
91%
response rate
How often you engage with customer feedback
4.8
average rating
Your overall rating as seen by potential customers
89%
confidence
Rating reliability based on volume and consistency
Website
Website analysis for Carlton Dental Care
Pass
Website Connectivity
Is your website reachable, secure, and responding properly? We check domain health, HTTPS status, and connection reliability.
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High
On-Page SEO
How well is your website set up for search engines? We assess title tags, meta descriptions, content structure, and mobile readiness.
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Average
Backlinking
Do other trusted sites link to yours? We measure the number and quality of backlinks pointing to your domain.
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More about Carlton Dental Care
Carlton Dental Care is a Christchurch dental practice located on Papanui Road in Merivale. Established in 1963, it now operates from a purpose-built clinic and is led by dentists Kelvin and Lydia Khoo. The practice presents itself as a family-focused clinic offering a broad range of dental services to the local community.
Services include general, cosmetic and restorative dentistry, dental implants, crowns and bridges, teeth whitening, and treatment for sleep apnoea and snoring. The practice also notes same-day emergency appointments are available daily and provides free dental care for adolescents in Year 9 to Year 18, with reduced rates for children under 13.
Customers describe a welcoming, professional environment where reception staff are friendly and appointments run with reasonable punctuality. Reviews highlight dentists Kelvin and Lydia for professional, empathetic care, including support for anxious patients. Many customers report clear advice on oral care and appreciate the practice's responsiveness for urgent problems.
Practical features noted by clients include on-site parking and a calm, unhurried approach to treatment. The mix of comprehensive dental services, daily emergency availability and specific support for young people shapes Carlton Dental Care's local offering in Merivale, Christchurch.
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Health Score
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7.4
Market Rank
How do I stack up locally?
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#4
Progress
How much have I done?
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62%
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