Community Law Canterbury

Community Law Canterbury

Community Law Canterbury is a not-for-profit legal service based in Christchurch Central City that provides free legal help to people across Canterbury and the Grey and Westland Districts. It offers general legal advice alongside specialist information services and can advise by phone or email when clients cannot attend in person, prioritising cases by legal urgency.

198 Montreal Street, Christchurch Central City, Christchurch 8011, NZ

Performance snapshot

How does Community Law Canterbury measure up?

7.3

Reputation Score

Reviews, ratings, response rate, and business listing completeness

8

Overall Score

Scored out of 10 across nine marketing areas

6.8

Visibility Score

Maps presence, website health, SEO, social profiles, and traffic

Online presence

General online visibility

Community Law Canterbury shows a high digital marketing health with a score of 8.0 out of 10. Strengths include a claimed Google Business Listing, accurate opening hours, and a visible listing with a website link. The most notable opportunities lie in increasing Google review responses, growing total reviews, and enhancing social presence, including Instagram and a concise meta description.

Google Business Listing

Community Law Canterbury shows a strong Google Business Listing health with a score of 8.2 out of 10. The listing is claimed and verified, displays open status, and includes a website link and contact number. The most notable findings are the solid listing status and accessible contact information, with room to add more high-quality photos to improve visibility.

Google Maps Ranks

Community Law Canterbury shows a health score of 5.7 out of 10 for Google Maps performance, indicating average visibility with room to grow. The top finding is strong ranking for several key legal service keywords in central Christchurch areas, while aggregate and borough scores are improving but not yet hitting midpoints.

Citations & Social Media

Community Law Canterbury shows above-average health with a 6.7/10, indicating solid social presence but room to grow. The strongest current asset is a very high-trust Facebook profile and an accurate LinkedIn Company listing, enhancing credibility and reach among clients and partners. Main opportunities focus on expanding active profiles.

Open Hours vs Demand

Community Law Canterbury's opening hours largely match local demand for legal services during weekday middays, with 50 peak hours open and only 4 low-demand hours open. Strong alignment occurs around midweek lunchtimes, while several popular windows are missed on early mornings and weekend afternoons. A few weekday evenings are open despite lower demand, suggesting modest scope to tighten hours for efficiency.

Community Law Canterbury

Overall health as expressed in Google reviews is 4.1/5, indicating generally positive sentiment with meaningful concerns. Reviewers repeatedly praise helpful, professional and compassionate legal support, flexible appointment options and welcome contributions from volunteers and student helpers. Persistent complaints concern poor follow-up, perceived rudeness from some staff, limited service scope for certain groups, and occasional refusal of help due to conflicts or capacity issues.

Reputation

Reputation & Ratings

0%

response rate

How often you engage with customer feedback

4.1

average rating

Your overall rating as seen by potential customers

73%

confidence

Rating reliability based on volume and consistency

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Health Score

How healthy is my marketing?

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7.4

Market Rank

How do I stack up locally?

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#4

Progress

How much have I done?

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62%

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