Marsh
Marsh is an insurance broker based in Merivale, Christchurch, serving small and medium businesses through to local government across the Canterbury region. Brokers offer industry-specific knowledge in government and infrastructure, manufacturing, transport and trade. Customers can expect brokered commercial and liability solutions with an emphasis on local market understanding, though some reviews note concerns about claim responsiveness.
Performance snapshot
How does Marsh measure up?
4.1
Reputation Score
Reviews, ratings, response rate, and business listing completeness
5.4
Overall Score
Scored out of 10 across nine marketing areas
7
Visibility Score
Maps presence, website health, SEO, social profiles, and traffic
Online presence
General online visibility
Marsh's digital health sits at 5.4 out of 10, indicating room for improvement across key areas. The business shows solid foundational strength in technical health and Google listing control, while gaps exist in customer engagement and on-page SEO. The most impactful findings are strong domain health and an claimed Google listing, contrasted with opportunities to improve opening hours alignment and review response activity.
Google Business Listing
Marsh's Google Business Listing shows moderate health with room for improvement. The listing is claimed, includes a website link and phone number, and shows open status, which supports customer access. However, the absence of a logo and a solid description pace the profile below local peers. Strengths include contact details and verified ownership.
Google Maps Ranks
Marsh shows an above-average health score of 6.5 out of 10 for Google Maps search performance, indicating reasonable visibility with room to improve local results. The strongest signals are the high ranking for key terms like "insurance agency in merivale" and "insurance agency in north beach," highlighting solid visibility in core areas and suburbs.
Citations & Social Media
Marsh shows a low overall health on social presence, at 2.3 out of 10, indicating limited visibility across key platforms. The strongest current asset is active LinkedIn presence, including a company page and a personal profile, which can help reach local business customers. Main opportunities lie in establishing profiles on Facebook, Instagram, TikTok, GrabOne and Neighbourly to improve discoverability.
Open Hours vs Demand
Marsh's temporal alignment cannot be precisely mapped because city-level popularity data is not available. The performance scope shows a health score of 6.9/10, indicating above-average alignment compared with peers. Without hourly demand inputs, specific hours of strong alignment or missed opportunities cannot be reliably listed. Review of local search trends is recommended to identify exact high-demand windows.
Overall health is low based on review sentiment and a 2.6 average rating. Reviewers praise some aspects of service in a small number of positive reviews, but recurring criticism focuses on an unresponsive claims team. Given the limited recent review sample, the business shows mixed sentiment with responsiveness to claims emerging as the most important issue affecting customer perception.
Reputation
Reputation & Ratings
0%
response rate
How often you engage with customer feedback
2.6
average rating
Your overall rating as seen by potential customers
12%
confidence
Rating reliability based on volume and consistency
Website
Website analysis for Marsh
Pass
Website Connectivity
Is your website reachable, secure, and responding properly? We check domain health, HTTPS status, and connection reliability.
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Below average
On-Page SEO
How well is your website set up for search engines? We assess title tags, meta descriptions, content structure, and mobile readiness.
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Very high
Backlinking
Do other trusted sites link to yours? We measure the number and quality of backlinks pointing to your domain.
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More about Marsh
Marsh is an insurance broker headquartered in Merivale, Christchurch, advising organisations across the Canterbury region. The firm works with a range of clients from small and medium-sized enterprises to local government and infrastructure providers. Its local presence is positioned to support businesses operating in the Christchurch area.
Services are geared to industry-specific insurance needs. Marsh's brokers state they have in-depth knowledge of government and infrastructure, manufacturing, transport and trade (importing/exporting). They describe a portfolio that includes liability and business insurance solutions tailored to commercial operations and sector-specific exposures.
Customer feedback indicates some common experience themes. Reviews reference difficulties with claims handling and responsiveness from the claims team, and the posted ratings reflect a low average. This suggests customers contacting Marsh for claims or post-sale support may expect to encounter service delays or communication issues according to recent reviews.
Locally, Marsh positions itself as a broker with sector expertise across Christchurch and the wider Canterbury region, serving a mix of SMEs and public-sector clients. The combination of industry-focused offerings and a Christchurch base is a practical distinction for organisations seeking brokers familiar with regional infrastructure and trade-related insurance needs.
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Health Score
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7.4
Market Rank
How do I stack up locally?
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#4
Progress
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62%
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