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Natural Smile EastMed Dental

Dentist · Saint Heliers, Central Auckland

What your customers see when they look for you, and where that puts you among 277 Central Auckland dentists.

ReportLocal marketing report
Checked13 October 2026
Your marketCentral Auckland dentists · 277 businesses
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Executive summaryExclusive Marketbase business report

Natural Smile EastMed Dental

Dentist · Saint Heliers, Central Auckland

Where you stand#62of 277 dentists
Overall health7.8/10across the eight areas
How AI describes youMarketbase business report

What AI tells people about you

Natural Smile EastMed Dental is a dental practice in Saint Heliers, Auckland, led by Dr Dave Richards. It provides precise, minimally invasive dentistry using contemporary materials, techniques and technology, with a focus on preserving natural tooth structure. The practice serves local patients and families from its East Auckland community setting.

Natural Smile EastMed Dental is a dental practice in Saint Heliers, Auckland, led by Dr Dave Richards. The practice provides dental care for people from the local community and describes its approach as precise and minimally invasive.

Its dentistry uses current dental materials, techniques and technology, with an emphasis on preserving more of each natural tooth structure. The clinic was established around Dr Richards' vision of a surgery that offers a high level of care to people from all backgrounds.

Customers describe the team as professional, caring and personal in its approach. Review themes include friendly service, a well-regarded facility, and positive experiences for individuals and families returning over many years. Customers also mention the team's commitment to ongoing care and regular dental visits.

Located in Saint Heliers, Natural Smile EastMed Dental has a clear local focus within Auckland's eastern suburbs. Its practical point of difference is the combination of minimally invasive dentistry, modern materials and techniques, and a personal approach that supports ongoing care for local patients and families.

ChatGPTGeminiGooglePerplexityClaude
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01Google listingMarketbase business report

Your Google listing

Natural Smile EastMed Dental has an Average Google Business Listing health score of 4.5 out of 10. The listing is claimed and includes the business name, website link, trading status and phone number, giving customers reliable basic information. The main gaps are the lack of a meaningful description and a smaller-than-competitive photo collection, which limit the listing's ability to explain the practice and show its setting and work.

Strengths

  • ✓
    Open statusYour listing shows the business as trading, so customers see accurate availability and Google treats the listing as live.
  • ✓
    ClaimedYour listing is claimed, so you control what it says, you can reply to reviews, and edits suggested by the public come to you first.
  • ✓
    NameYour business name is showing on the listing, so a customer searching for you by name finds you, and everything else on the listing hangs off it.

Top three opportunities

  • 1
    Description lengthThere is no real description on your listing, so when someone finds you on Google there is nothing in your own words telling them what you do.
  • 2
    Photos on the listingYou have fewer photos than nearly every business here, so a customer comparing you against them builds a picture of their work and guesses at yours.
  • 3
    Category fitYour categories cover less of this market than nearly every competitor, so someone searching for a job you actually do is shown a list your listing was never entered into.
11 checks on your Google listing. You're seeing 6 of them.
4.5Room to grow
9:41
Tiles © Esri
2
Natural Smile EastMed Dental✓✓
5.0 ★★★★★ (51)
Dentist · Saint Heliers3
Open 5 days ✓
DirectionsCall Website
OverviewReviewsPhotosAbout
From the business
No description yet1
Google listingCentral Auckland dentists · 277 businesses
You are #153 for your Google listing
See how to fix all 3 →
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Google SearchGoogle MapsBusiness Profile
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02ReviewsMarketbase business report

Your reviews

Natural Smile EastMed Dental has a very high Google review health score of 8.9 out of 10. Its strongest assets are a rating among the highest in the local market and replies to virtually every review, helping the practice appear present and trusted. The main focus is maintaining a steady flow of new reviews to support its established position and rating confidence.

Strengths

  • ✓
    Star ratingYour rating is among the highest in this market and it does its own selling - a customer sees it before they read anything else.
  • ✓
    Response rateYou answer virtually every review, which almost nobody in this market does, and the page reads as a business that is present.

Top two opportunities

  • 1
    Review countYour review count sits above the middle of this market, which puts you in the group customers read as established rather than untested.
  • 2
    Review confidenceRating and volume together put you ahead of most of this market, which means a customer sees a well-rated business with enough reviews behind it to be believed.
4 checks on your reviews. You're seeing all of them.
8.9Strong
9:41
Natural Smile EastMed Dental
OverviewReviewsPhotosAbout
5.0★★★★★51 reviews 1
5
4
3
2
1✓
hygienist 8kind staff 7communication 5latest equipment 3clear explanations 3skilled staff 2
2How far your rating and your review count together can be trusted
R
Richard K.★★★★★ · a week ago

Great service and facility.

Response from the owner✓

Thanks Richard, We appreciate it.

J
Joseph M.★★★★★ · 3 weeks ago

We love the care and service provided by Natural Smile EastMed Dental and would recommend them to any new patients.

Response from the owner

Thankyou for your kind review.

Google reviewsCentral Auckland dentists · 277 businesses
You are #30 for your Google reviews
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Google reviewsBusiness Profile
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03Map positionsMarketbase business report

Where you show up on the map

Natural Smile EastMed Dental has a Very high Maps Search Performance score of 9.3 out of 10. The practice has the strongest possible wider Maps reach for its address and ranks first for several key dental searches in Saint Heliers. The main focus is maintaining visibility in local searches, with a monthly phone search near the premises helping identify any decline early.

Strengths

  • ✓
    Maps visibility across the city groupThere is no wider Maps reach available to a business at your address - you appear across more of the surrounding suburbs than anyone in this market.

Top opportunity

  • 1
    Maps visibility in your own suburbYou show up in local Maps searches more often than nearly every business in your suburb, so a customer searching nearby sees you before most of your competition.
2 checks on your map positions. You're seeing both.
9.3Strong
9:41
1234Tiles © Esri
✓Top three for "cosmetic dentist" in 4 suburbs, seen in 12
1
Natural Smile EastMed Dental15.0 ★ (51) · Dentist
2
Dr Dave Richards Dentist Auckland5.0 ★ (120) · Dentist
3
Lumino St Heliers5.0 ★ (39) · Dentist
4
Glendowie Dental Centre4.7 ★ (71) · Dentist
Map positionsCentral Auckland dentists · 277 businesses
You are #19 for map positions
See how to fix it →
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Google Maps
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04Listings and socialMarketbase business report

Where customers find you

Natural Smile EastMed Dental has an above average Citations and Social Presence health score of 5.9 out of 10. Facebook provides a strong, trusted presence, but gaps remain across Instagram, TikTok and key directory listings. The most important issue is that Healthpoint shows another business, while LinkedIn is also absent, potentially diverting customers seeking the practice online.

Strengths

  • ✓
    Having a Facebook page at allWe found your Facebook Profile page, and the trail is strong enough that nobody would question it is yours - it is linked from something you own, or it dominates a search for your name.

Top three opportunities

  • 1
    Instagram ProfileWe could not find an active Instagram Profile profile for your business, so a customer who looks for you there finds nothing.
  • 2
    Tiktok ProfileWe could not find an active TikTok account for your business, so anyone who looks for you there finds nothing.
  • 3
    Yellow ProfileWe could not find an active Yellow Profile listing for your business, which means anyone checking you there finds nothing and moves on to whoever is listed.
15 checks on your listings and social. You're seeing 4 of them.
6.0Good
9:41
Gnatural smile eastmed dental saint heliers
AllImagesMapsNews
FacebookNaturalSmile.nzFound through search, not linked from anything you own✓
Healthpointlumino-st-heliersFound through search, not linked from anything you own
InstagramNo account found1
TiktokNo account found2
YellowNo listing found3
Listings and socialCentral Auckland dentists · 277 businesses
You are #111 for listings and social
See how to fix all 3 →
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GoogleFacebookInstagramTikTokHealthpointYour website
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05Facebook pageMarketbase business report

Your Facebook page

Natural Smile EastMed Dental's Facebook page is in High health, with a 7.9 out of 10 result. Customers can find the business name, phone number, email address, street address and own website link in the page details. The main limitation is reach: 395 followers is enough to reassure existing customers, but not enough for posts to travel well beyond them.

Strengths

  • ✓
    Where your page link pointsThe link on your page goes to a domain that is yours, so a visitor who came for the photos leaves on your terms and the enquiry lands in your inbox rather than someone else's.
  • ✓
    A page address you choseThe address on your page carries your business name, so a customer told about you at a barbecue can find the page by typing what they heard.
  • ✓
    A phone numberA phone number shows on your page, so the person who found you on Facebook before they found your website can ring straight from it.

Top three opportunities

  • 1
    People following your pageFewer people follow your page than follow half the pages here.
  • 2
    Recommendations on your pageYour count sits above the middle of this market, so a visitor reading the page finds enough written by other people to stop needing anything written by you.
  • 3
    What your page says about youThere is more in your intro than in half the pages here, so a visitor has a real sense of the business before they reach the photos.
9 checks on your Facebook page. You're seeing 6 of them.
7.6Good
9:41
facebook
Dr Dave Richards | Saint Heliers✓
395 followers 1
Hi I'm Dr Dave Richards (call me Dave) the owner of Natural Smile Dental St Heliers. We're a full ser3
FollowMessage
★ 8 reviews · recommended 2
🌐 drdaverichards.nz✓
☎ +64 9-886 7022✓
PostsAboutPhotosReviews
Facebook pageCentral Auckland dentists · 277 businesses
You are #68 for your Facebook page
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Facebook
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06Your websiteMarketbase business report

Your website

Strengths

  • ✓
    Domain HealthYour site answers cleanly over a secure connection, so a customer clicking through from Google lands where they expect with nothing in the way.
  • ✓
    Domain UniquenessYour web address is yours alone, so everything your site earns - links, mentions, search standing - accumulates under your name and stays with the business.
  • ✓
    FaviconThe tab your site opens in carries your own icon, so a customer with a dozen tabs going can find their way back to you by sight.

Top three opportunities

  • 1
    Meta descriptionThe summary under your name in search results is either too brief to say anything or long enough that Google cuts it mid-sentence.
  • 2
    On-page scoreThe basics on your home page are half in place: it opens and it reads, but enough checks still fail that a customer on a phone away from wifi notices the wait before they notice the business.
  • 3
    Separate sites linking to youMore separate websites link to you than half the businesses here, so a reasonable spread of places vouch for you.
23 checks on your website. You're seeing 6 of them.
-Room to grow
9:41
🔒naturalsmile.co.nz✓✓
✓Favicon
1Meta description
2On-page score
3Separate sites linking to you
Your websiteCentral Auckland dentists · 277 businesses
Checked on
Your websiteGoogle Search
marketbase
07Google search and trafficMarketbase business report

How people find you on Google

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top three opportunities

  • 1
    What you spend on adsWe can see no paid search activity for your site, which in most local markets is the norm rather than a gap.
  • 2
    Monthly ad visitsYour site receives no visitors from paid search, which for most local businesses in this market is the norm rather than a problem.
  • 3
    What that traffic is worthThe search visitors reaching your site are worth less than half the businesses here, so the people arriving are browsing rather than buying.
6 checks on your search and traffic. You're seeing 3 of them.
6.0Good
9:41
Gdentist glen innes-wai o taiki bay
AllMapsImagesShopping
21No ads from you on any search
www.gleninnesdentist.co.nzDentist Glen Innes, St Heliers, Glendowie, St Johns, Tamaki
gleninnesdentalcentre.co.nzGlen Innes Dental Centre - Auckland's Finest Dental Practice
www.naturalsmile.co.nzDentist Glen Innes | Gentle, Modern Dental Care Minutes ...

Located inside the EastMed Medical Centre on St Heliers Bay Road, our clinic is just a short drive from Glen Innes. Book online or call us on (09) 585 0205 — we ...

www.healthpoint.co.nzGlen Innes Dental Centre
3About 274 visits a month from search, across 60 searches
Google search and trafficCentral Auckland dentists · 277 businesses
You are #111 for Google search and traffic
See how to fix all 3 →
Free for 7 days. Rather we did it? Do it for me
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Google SearchGoogle Maps
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08Opening hoursMarketbase business report

Your hours against demand

Natural Smile EastMed Dental covers 69% of the week's customer traffic, but Saturday and Friday leave busy periods uncovered. Saturday 9am to 3pm is closed while customers are busy, so they meet a closed door or go elsewhere. Open Saturday 9am to 1pm, the busiest hours in that window, so customers can arrive and be served when demand is highest.

Strengths

Your first one is close. Sort an opportunity below and it moves up here.

Top opportunity

  • 1
    Hours aligned with demandYour hours cover some of the busy stretches but fewer than half the businesses here, which means someone ringing round on a Saturday morning reaches your competitors and your voicemail.
1 check on your opening hours. You're seeing it.
5.0Room to grow
9:41
Natural Smile EastMed Dental
OverviewReviewsPhotosAbout
Hours 1
Monday7am-5pm
Tuesday8am-5pm
Wednesday8am-6pm
Thursday8am-5pm
Friday8am-3pm
SaturdayClosed
SundayClosed
Opening hoursCentral Auckland dentists · 277 businesses
You are #138 for opening hours
See how to fix it →
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Your listed hoursWhen people search
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The next step

Your top opportunities, in one place.

These are your top 19 opportunities, from the 71 checks we run on every business. Tick any of them to see where it takes you.

01Google listing3 opportunities

02Reviews2 opportunities

03Map positions1 opportunity

04Listings and social3 opportunities

05Facebook page3 opportunities

06Your website3 opportunities

07Google search and traffic3 opportunities

08Opening hours1 opportunity

Where you'd stand#62of 277 Central Auckland dentists
9:41
Central Auckland dentistsOverall · 277 businesses
You are #62 overall
Open my free 7 days →
The how for every one of these, and everything else we found, in the order that moves you fastest.
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